Poor quality and punitive cancellation penalties

I engaged LIT Creations to build a website for my start-up business. Initially they were full of promises and nothing was beyond their capability. I gave them a full map of what we needed the site to do and a few examples of websites that had the look and feel we were aiming for. It took almost three weeks to get the first screenshot which was really poor quality and nothing like any of the examples I had provided. Jamie was very curt when receiving my feedback and then provided almost exactly the same screenshot for the second version which took another two weeks and this despite providing sketches of how to layout the site this time. I then cancelled the instruction which resulted in a R4k cancellation fee. This included email set up and hosting but the two website screenshots were more than R3k of the cancellation. I challenged this which was rejected out of hand. LIT took no responsibility for the fact that they had failed to deliver and had misrepresented their capability. Fine for basic static and plain pages but don't expect any customer experience. Bad experience and bad attitude from all concerned.