Disappointing and Disturbing Experience at Manzi Water Lichtenburg

I am writing to express my extreme disappointment and distress following a disturbing incident at Manzi Water in Lichtenburg on Wednesday, December 11, 2024.

During my visit, an employee displayed unacceptable behavior, including aggression, ******, and unprofessionalism. The employee's actions made me feel threatened, disrespected, and uncomfortable.

The incident began when the employee loaded my water bottles into a shopping cart used to transport refilled bottles of water and became aggressive, throwing the bottles into the trolley and forcing me to follow him outside. He then yelled at me, using derogatory language and racial slurs.

The situation escalated when another customer intervened, and the employee responded with hostility, swearing, and further racial slurs. The employee's behavior continued even after I informed him that his actions were inappropriate and unacceptable.

The owner of Manzi Water promptly addressed my complaint, reviewed surveillance footage, and took immediate action. However, the damage had already been done, and I have decided to withdraw all further business with Manzi Water Lichtenburg.

Rating: 1/5 stars

I hope that Manzi Water will take steps to address the issues I've raised and ensure that their employees provide respectful and professional service to all customers.