Shocking service

<p>I thought I'd try out a fairly new business called "Little Black Bag" as I love to support local small businesses and their product offering intrigued me.  After receiving two bags I decided that this would not be a subscription that I would like to continue.  I can appreciate their product offering; however, the products did not appeal to me and I felt that I could put the money for the monthly subscription (R249) to better use.  </p> <p>On their site it clearly says the subscription is month to month and you can cancel your subscription at any time.  So i sent an email on the 3rd of August saying that I was happy to receive the August bag, however I would like my subscription stopped after that.  I got a response saying that all was in order.  When I received the August bag on the 17th of August I emailed again asking for confirmation that my subscription was cancelled.  Again they replied saying yes, my subscription was cancelled.</p> <p>On the 28th August I was awoken to the sound of an sms notification coming through from my bank saying that R249 had been deducted from my account  from...you guessed it..."Little Black Bag".   At first my bank said they would deal with it, but have since come back to me saying that I would need to log a dispute against the merchant.  I went back to Little Black Bag asking them to refund me the money, which they admitted to having taken, however they now need to investigate, and I haven't heard back from them since that communication.</p> <p>Be very careful when trying out this business...it will end badly.  </p> <p>There is no number to call this ridiculous business to try and sort out the issue, so email or social media is your only means of communication. The person I've been dealing with for more than a month has never once called me by name, she keeps calling me 'hun', which I find totally unprofessional.  </p>