MJ
Melissa J
Active since Dec 2014
5
Reviews
0
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Reviews
5 reviews103 months ago
I wish I had read their reviews before ordering from them
I've been a fan of their website for a long time but had not ordered anything from them before. I decided to order my mom a pair of earrings as they were having a sale. The order was supposed to arrive early last week but nothing arrived. I've emailed them several times and only got one response back saying that my order has gone to the Eastern Cape. There is no number on their website nor do they give you the courier details for you to contact the courier yourself to find out where your parcel is. Very disappointed that a business with a lot of potential has let me down.
0 replies
115 months ago
Upset by marketing done by Goodhousekeeping
<p>I've recently started purchasing the Good Housekeeping magazine and have enjoyed reading this magazine monthly.</p> <p>I have also started entering the monthly competitions online.</p> <p>On Monday I received a call from someone at Good Housekeeping telling me about the option of receiving an extra 5 entries into the "Trip to Paris" competition that I had entered.</p> <p>After listening to this person on the line and realising that she was trying to sell me something that would cost me +-R90 pm I stopped her and said, "Thank you but I am not interested in being locked into a fixed monthly fee at this time". To which this person said to me, "But you already spend R30 a month on the magazine".</p> <p>I was taken aback by this comment, as I am not a subscriber, I buy the magazine from the shop at the end of the month if I have a spare R30. I am not locked into a fixed monthly cost. Also, this is none of her business that I can afford R30pm but not R90pm.</p> <p>When I tried to explain again that I am not interested in being locked into a fixed monthly cost of R90pm at this stage no matter what the deal is she cut me off again, this time sounding quite impatient, and said, "So you don't want to win a trip for your family?".</p> <p>The salesperson knows nothing about me and my financial situation and should have accepted the "no" when I said no, not get more and more aggressive.</p> <p>If the catch of entering any Good Housekeeping competition is that I have to be harassed by salesperson using aggressive tactics to make a sale, then please remove my entries from all the Good Housekeeping competitions that I have entered.</p> <p>I am so disappointed by this phone call that it has completely turned me off the magazine and will not be purchasing it in the future.</p> <p>I unfortunately did not get the name of the lady who phoned me on Monday as I was too taken aback by her rudeness, but the number she phoned from was ********** 30.</p> <p>I hope that you take what I have said above and improve your sales calls.</p>
0 replies
115 months ago
Do not open an account with Truworths
<p>I have had a Truworths account for many years and have always made sure my monthly payments were made on time. This year a R26 annual service fee was charged on my account that I was not made aware of and therefore did not pay the R26 annual charge in my October payment. I started receiving sms's and emails telling my that my account is in arrears and I need to make immediate payment to avoid further action being taken. Being someone who prides themselves in always keeping my accounts up to date, I was shocked to find this out and paid not only the R26, but the next month's installment straight away. You'd think that this would solve the problem...it didn't. I've still been getting these aggressive sms's and emails (they have been getting progressively worse). Whenever I phone to let them know that I've made the payment for the arrears amount and sent proof of payment (3 times) to the email provided, ********** they say that they can't see the payment but not to worry because eft payments take 3 - 4 working days to reflect. I do worry, because a) i don't like getting threating sms's and emails telling me that I am going to be handed over to a collections agency b) if they know it takes 3 - 4 working days for that money to reflect on my account, why do they not wait 3-4 working days before sending out the next threatening sms/email?</p> <p>I am beyond frustrated and plan to close my account tomorrow morning before Truworths really ruin my life.</p>
56 replies
117 months ago
Probably safer putting your money underneath your bed
<p>A couple of months ago I subscribed to a service on a month to month basis. I cancelled this subscription at the beginning of August and received confirmation from the merchant that no more debits would come off my account. On the 28th of August I got an sms notification saying that my credit card had been debited with the subscription fee. I immediately phoned the bank to get this debit reversed. I was transferred to the authorisation department where I dealt with one of the most unhelpful people I have ever had the displeasure of dealing with. When I tried to explain what had happened she kept interrupting me to tell me that Standard Bank to not reverse debits off accounts. She then said that it was my fault for giving the merchant my banking details. I finally got put through to a manager on duty who listened to me and asked me to send proof of the cancellation of the subscription. I did this and immediately got an sms notification that the transaction had been reversed.</p> <p>Great...right?...well not so great. I logged onto my internet banking about a week later and saw that not only was the original amount still being debited from my account, but an additional R35 charge was charged to my account!!</p> <p>I phoned Standard Bank straight away... I mean surely this was a mistake, as I had received an sms notification saying that the debit was reversed.</p> <p>Again, I dealt with a very unhelpful person who, again, was so busy telling me that Standard Bank do not reverse amounts deducted from accounts to hear me tell her that I had received an sms telling me that the transaction was reversed. Eventually she said that the merchant had banked the money, so the reversal was reversed and if I wanted to get that money I would have to log a dispute form which would take 24 working days to resolve.</p> <p>My point is, why should I have to wait 24 days to get my money back, when I had contacted the bank immediately after the transaction had gone through and had already sent proof of cancellation of the subscription. I also can't understand that if Standard Bank are supposed to protect my money why I can't tell them to stop a payment from coming off my account. </p> <p>I also asked them to block this merchant from debiting money from my account again, they said they couldn't do that and the only way to stop the merchant from deducting money from my card every month is to cancel the card. </p> <p>Needless to say, I am not only going to cancel my card I am going to close my account with the worst bank in South Africa.</p>
53 replies
117 months ago
Shocking service
<p>I thought I'd try out a fairly new business called "Little Black Bag" as I love to support local small businesses and their product offering intrigued me. After receiving two bags I decided that this would not be a subscription that I would like to continue. I can appreciate their product offering; however, the products did not appeal to me and I felt that I could put the money for the monthly subscription (R249) to better use. </p> <p>On their site it clearly says the subscription is month to month and you can cancel your subscription at any time. So i sent an email on the 3rd of August saying that I was happy to receive the August bag, however I would like my subscription stopped after that. I got a response saying that all was in order. When I received the August bag on the 17th of August I emailed again asking for confirmation that my subscription was cancelled. Again they replied saying yes, my subscription was cancelled.</p> <p>On the 28th August I was awoken to the sound of an sms notification coming through from my bank saying that R249 had been deducted from my account from...you guessed it..."Little Black Bag". At first my bank said they would deal with it, but have since come back to me saying that I would need to log a dispute against the merchant. I went back to Little Black Bag asking them to refund me the money, which they admitted to having taken, however they now need to investigate, and I haven't heard back from them since that communication.</p> <p>Be very careful when trying out this business...it will end badly. </p> <p>There is no number to call this ridiculous business to try and sort out the issue, so email or social media is your only means of communication. The person I've been dealing with for more than a month has never once called me by name, she keeps calling me 'hun', which I find totally unprofessional. </p>
0 replies
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5 (100%)