Bad service

I booked a grooming for my dog at last week friday the 12/03/2021. I first call them then they told me I must book a appointment true the email. I what's upp them Monday the 15/03/2021 then they said they did a answer me but they didn't. After that they told me I have a appointment on the 18/03/2021 between 9 and 10. Today at 10:24 I what's upp them and ask them where are they, then they reply "THE TEAM SAYS THEY WERE ALREADY THERE." I send a pic of my dog and ask them, is this dog done. Then they ask me is my adress 25 marina and I reply No. mine is 19 oscar street, I cancel it, and took my dog to Eldo Elite Doggie Boutique, they give me excellent service, I will never use little companions ever. Your service is poor, poor, poor.