Livance Pty limited parts

I ordered a Midea Instachef part on the 19th April 2023. I have had the worst service possible. No one knows where the item is, or when it will be dispatched. I've asked several times for tracking numbers, and they ignore emails. Eventually a month later I am supposed to receive it as it is been shipped. Do not use them, extremely poor service. I cannot believe this company is still in business