Livebeam's replyOfficial
10 Aug 2022, 13:32Dear Sergey,
Thank you for sharing your review!
First and foremost, we would like to emphasise the fact that we care about the security of our website and it is extra important for us to register only real people on the website. Trusted users' profiles are verified twice.
Firstly, our Affiliate Partner gathers and verify personal background information, ID, and other documents of the member as well as upload verification video where the member gives his/her consent to use our Website.
The second step of verification procedure is held by our Moderation Team after the Affiliate Partner creates a new member’s profile. In order to verify the member’s identity, we ask the following: A valid passport/national ID document; A verification video where the member, holding the ID in hands, declares the current date and confirms that he/she wants to use the service. Double verification helps us to make sure that all members registered on the Website of their own free will. If we have doubts about the authenticity of documents or the member's consent to be registered on our Website, we notify the Partner. Should the Partner fail to prove that there are no problems with that, we decline registration on the Website.
We try to make sure that all the trusted users are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.
It is possible to exchange contact details via the chat with your penfriend, it is up to every member to decide whether to share them or not, as the website provides safer and secure space for communication. Every trusted member decides for themselves when they are ready to move forward.
If you have any additional questions or concerns, please feel free to contact us via support@livebeam.com. We work for you 24/7.
Best regards,
Livebeam Customer Support
Best regards,