labels ordered and paid - still no delivery

we ordered labels for my daughters school uniforms, on the the 8 of jan my wife received an email from loads of labels informing us that the order was ready for collection but the delivery method hadnt been finalised. On the 13 of jan my wife sent an email informing them of the delivery method (overnight courier) at an additional cost of R160, which was paid.<br> <br> we have not received any further communication from them, tried calling and emailing but no response