AM
ashley M
Active since Sep 2013
7
Reviews
0
Industries
Reviews
7 reviews29 months ago
Mweb fibre cancellations
Opened a new fibre line and was told that old fibre line and account will be closed. This did NOT happen and resulted in a double debit, call mweb numerous time and was told they will call back and nothing. They very fast to sign you up but after sales service is poor
0 replies
37 months ago
**** - HAUSBY MUSE
Paid for furniture to the value of 25k, they did take calls initially but after a while it stopped. Items were never delivered. DO NOT TRUST THIS BUSINESS!!!
56 replies
46 months ago
MTN overcharging
ive been struggling since the 1April 2022 to resolve a billing issue, i have been given numerous reference numbres from the customer care department which i have on email. Customer Care Fri, 1 Apr, 13:40 ENQUIRY REFERENCE NUMBER 6012735 Thank you for getting in touch with our Customer Care Team. The reference number above has been created to ensure ease when fol Customer Care Fri, 1 Apr, 17:27 Good day Sir/Madam, Thank you for contacting Customer care Please accept our apologies for the delayed response and any inconvenience incurred. To process the r Ashley Musliah Sat, 2 Apr, 09:00 Hi, · MTN Pin: 1158 (Not 100% certain) · ID Number:79042165061082 · Postal / Residential Address: 25 droeberg avenue, aerorand , middelburg · Work Telephone Num Customer Care Tue, 5 Apr, 09:00 Good day Sir/Madam Hope this mail finds you well We sincerely apologize for the delayed response and inconveniencing you Please be advised that your ID number i Ashley Musliah Tue, 5 Apr, 09:33 sorry about that 7904215061082 Customer Care AttachmentsWed, 6 Apr, 16:35 Please be advised that you are on MTN Mega Gigs XS which is a sim card deal only billed @ R112.17 before vat 15% We also picked up that you have a 1GB rec bundl Ashley Musliah Wed, 6 Apr, 18:47 thanks for the feedback, pls cancel the 1GB recurring bundle Customer Care Fri, 8 Apr, 13:38 Good day Sir/Madam, Thank you for your email. We apologize for the delayed response. Kindly note request has been escalated to the system support to assist in r Ashley Musliah Tue, 3 May, 18:48 Hi, my account was billed again for R314, can u pls confirm that the extra data bundle has been removed from my account. I don’t want another surprise next mont Customer Care Fri, 6 May, 16:15 Good day Sir/Madam, Thank you for emailing customer care. We sincerely apologize for the delayed response and for any inconvenience incurred. Please note the da Ashley Musliah Wed, 1 Jun, 08:15 Hi I was billed again for R314, can i pls get assistance to resolve this. My mega gig XS should be R129. pls arrange that the billing is corrected and refund my Ashley Musliah Mon, 13 Jun, 07:29 Hi Can i pls get feedback on the cost, mail sent more than 10 days ago. Customer Care Mon, 13 Jun, 09:31 Good day Sir/Madam, Thank you for emailing Customer care. Please note we have escalated your request to the relevant department for further assistance and the r Ashley Musliah Fri, 17 Jun, 09:22 Hi I still have not received any feedback, pls escalate this matter. (REQ000003289277) Ashley Musliah Mon, 20 Jun, 17:30 I received theses sms’s today, my bill should be R130 Yello Customer!! Your Order has been Submitted with Order Ref no: 1-21001882730. Thank you for using MTN Y Ashley Musliah Fri, 1 Jul, 08:30 (10 days ago) Hi, this problem has still not been resolved. I called custome care last week and was told it will be fixed by the 1st July which doesn’t seem to be the case customercare Fri, 1 Jul, 08:31 (10 days ago) Y’ello and thank you for reaching out to us! This mail is to let you know that we have received your query and one of our Service Agents will be in touch. We ty customercare Mon, 4 Jul, 11:52 (7 days ago) Good day Ashley, We sincerely apologize for the delayed response and for any inconvenience you may have experienced with our service. Please note that your quer Ashley Musliah Mon, 4 Jul, 14:37 (7 days ago) Hi Zanele This makes no sense, each time the problem keeps being escalated with a new Ref #, what's the status on the previous req number. When I contacted the customercare Thu, 7 Jul, 11:58 (4 days ago) Yello Ashley Musliah , We sincerely apologize for the delayed response and for any inconvenience incurred. Please note we can not remove the service on our side Ashley Musliah <musliah.ashley@columbus.co.za> Thu, 7 Jul, 12:31 (4 days ago) to customercare Hi thanks you, will my account be credited from when i raised the concern in April? Kind Regards
0 replies
59 months ago
MTN esim
Struggling to activate esim, getting the run around from the call centre for the last month.
0 replies
60 months ago
Mtn esim
Struggling with MTN To get eSim activated on Apple Watch, called the call centre and visited the store but no success, the guys don’t seem to know what to do
0 replies
63 months ago
DSTV billing
DSTV billed me for activating a service on a decoder no longer used but which was still on the app. This was done accidentaly becaus ethe old decoders cant be removed from teh app. I did not use the service nor did the decoder link to the DSTV service. This was an open ended transaction. On the DSTV system it would show that the decoder was not connected to their network
56 replies
136 months ago
labels ordered and paid - still no delivery
we ordered labels for my daughters school uniforms, on the the 8 of jan my wife received an email from loads of labels informing us that the order was ready for collection but the delivery method hadnt been finalised. On the 13 of jan my wife sent an email informing them of the delivery method (overnight courier) at an additional cost of R160, which was paid.<br> <br> we have not received any further communication from them, tried calling and emailing but no response
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (42.857142857142854%)
1 Star
4 (57.142857142857146%)