Loans Acceptable doesn't want to help me to clear my name at ITC

I paid R 5 653 on 11 Jan 2024 to this company to clear my name from ITC. During March 2025 I settled all of my debt and asked Loans Acceptable again to clear my name from ITC. Debbie Meyer sent me 2 documents and assured me that my name is clean at ITC. After I saw at my bank even today, that I am still under debt review and these people are just ignoring my emails and doesn't want to help me. I am turning to Hello Peter now to give them negative publicity, because they do not want to help me