Bad customer service

I bought a Luella top and skirt on the 3rd of March, decided not to wear it the following day after taking off the tags. I put the tags, slip and clothes back in the plastic. On the 20th I go to return m told there is no enough cash I should come the other day. Today I'm going again I'm asked by Merlize to leave the clothes for the store manager to check them tomorrow and why I took the tags off. They both amount to R1300.00. So meaning again for the the third time I have to go to the store and hear the outcome from the manager tomorrow. I'm not happy with the service I got as since from the 20th, it's fine when I buy but not OK when I return. Apart from that I have to take time and spend petrol again to go and hear what they decided. That is poor poor service that I have seen in my entire life. Foschini TFG please attend to the matter urgently.