Rude, unprofessional and unhelpful!

I made a booking with Lodge L’Veeze and had the most horrific experience ever in booking accommodation. Shortly after the booking was made I discovered that there property is situated in a un-safe area, I cancelled the booking immediately after making this discovery however; they refused to refund me 100% of the amount paid to the lodge. The booking and cancellation was done in a matter of hours after it was initially booked, I could not get hold of the owner, I was rather referred to her daughter for assistance. Who is arrogant and rude when in communication with me being the customer, I was accused of making statements and accusations by this women which I never made, all fabricated herself of course, where she herself only knows where she got the information from without hesitation in her request for me to retreat these statements……….. obviously which I could not do as I never made them in the first place. I kindly requested a full refund and was asked by the owners daughter: - “Did the airline refund u?” - “How do u kno its unsafe?” This is the worst service I have ever received from booking accommodation online! I do not recommend Lodge L’Veeze to anyone as the are unprofessional and unhelpful.