Pay back my money

Subject: Urgent: Resolution Needed for Unresolved Refund and Cancellation Issue

Dear Peach Short Stays

I trust this email finds you well. My name is Austin, and I am writing to express my deep dissatisfaction with the recent experience I have encountered regarding my reservation.

I have reached out to Booking.com multiple times, as advised by your team, concerning the refund for my cancelled reservation. Unfortunately, Booking.com has informed me that they have not yet received a response from your end regarding the refund.

This situation is incredibly frustrating, as not only have I been charged a cancellation fee for a reservation that was cancelled on your end, but I am now forced to chase after my own money. This is both unprofessional and unacceptable.

I kindly request immediate clarification on when the refund will be processed, as it has been over a month since this issue arose. I emphasize the urgency of this matter, and if it is not resolved promptly, I will be compelled to take further action to address this ongoing inconvenience.

Moreover, I would like to inform you that I plan to share my experience on prominent review platforms such as Booking.com and Hellopeter, detailing the unsatisfactory service and the need for me to pursue my own refund.

I appreciate your prompt attention to this matter and expect a resolution at the earliest. Your cooperation in resolving this issue is crucial to maintaining trust and customer satisfaction.

Thank you for your understanding and prompt action.

Sincerely, Austin Jaars +27 72 224 1631