Loots. BAD BUSINESS 100% over

I placed an order on the 29th on November 2019 for items, I am still waiting for my items, I off the items is important to my business ( I had to buy it somewhere else , I have tried in vain to contact them in regards to this, but no response VIA email, and calling them is not a plan, and to think I was about to buy a Generator from them that is over R 20 000. I have change my mind on this…!!! Now the Problem is this Tuesday I am leaving for My Holiday Destination. And will return only after the 2nd of January 2020.. LOOT THIS IS BAD BUSINESS 100% over