bad service and food at Lord Charles Somerset Hote

During our lunch break at the conference we had there, we went to the restaurant of the hotel.My chicken mayo sandwich was so dry I wanted to add some mayo,opening the second slice I saw that only half of the bread had a bit of chicken on(it cost R55).the waiter brought my friend the wrong order twice.Another friend ordered soup and 10 minutes later we had to summon the waiter to bring a spoon to eat the soup.yet another friend's bill was wrong.She ordered a starter size salad and was charged for the full portion.Needless to say it was a very unpleasant dining experience.Wish I could attach the pic I took of my sandwich.LORD CHARLES SOMERSET PLS MATCH YOUR SERVICE TO YOUR PRICES!