LC
Lord Charles Hotel
Unclaimed Business
LC
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Lord Charles Hotel
Lord Charles Hotel has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Lord Charles Hotel across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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kC
ked C
1 reviews | Active since Jan 2020
27 Feb 2025, 22:56
Rekindle Relations *(201)*628*3680 Love Spells Manchester, NH Attraction spells To Get Back Your Ex
Obsession Love spells In Manchester, NH, USA Are you seeking a reliable spell caster, psychic reading services near me, or an astrologer Whether you desire to rekindle your relationship with an ex, mend broken connections, attract genuine love, or delve into ***/******* spells, I am Chief Sam, an accomplished psychic, astrologer, and spell caster with over two and a half decades of experience. My services encompass potent and personalized love spells, astrology consultations, spiritual healing, and customized solutions tailored to meet the specific needs of your unique relationship. We delve into various divination methods, particularly those deeply rooted in African traditional healing. Our belief is that our ancestors and spirits impart enlightenment, wisdom, and divine guidance, empowering us to overcome life’s obstacles. Our knowledge has been meticulously passed down through generations, refined and expanded upon with each passing era. We embrace the occult, the paranormal, the spirit realm, and the mystical world. This website offers a diverse range of services to assist you in achieving your goals. • Relationship and Love Advice • Spiritual and Native Healing • Marriage Advice • Divorce Advice • Questions about your future, lost zest for life, or feelings of self-discovery • Questions about bad luck, seeking love, friendship, past *****s returning, or present *****s committing • Seeking success, power, fulfillment, happiness at home or work • Are you seeking protection, security, and peace of mind? • Are you seeking revenge, retribution, or a way to balance the scales? • Are you seeking the opposite *** and enhancing your appeal to them? • Are you seeking to control a person and have them follow your lead? • Are you seeking to disrupt a relationship, cause dissension, or create trouble? • Are you seeking wisdom, intelligence, and common sense? DISCLAIMER. Please note that traditional healing is not a precise science. Results may vary from person to person. Use these services at your own discretion.
Helpful (0)
|Replies (0)kC
ked C
1 reviews | Active since Jan 2020
27 Feb 2025, 22:56
Rekindle Relations *(201)*628*3680 Love Spells Manchester, NH Attraction spells To Get Back Your Ex
Obsession Love spells In Manchester, NH, USA Are you seeking a reliable spell caster, psychic reading services near me, or an astrologer Whether you desire to rekindle your relationship with an ex, mend broken connections, attract genuine love, or delve into ***/******* spells, I am Chief Sam, an accomplished psychic, astrologer, and spell caster with over two and a half decades of experience. My services encompass potent and personalized love spells, astrology consultations, spiritual healing, and customized solutions tailored to meet the specific needs of your unique relationship. We delve into various divination methods, particularly those deeply rooted in African traditional healing. Our belief is that our ancestors and spirits impart enlightenment, wisdom, and divine guidance, empowering us to overcome life’s obstacles. Our knowledge has been meticulously passed down through generations, refined and expanded upon with each passing era. We embrace the occult, the paranormal, the spirit realm, and the mystical world. This website offers a diverse range of services to assist you in achieving your goals. • Relationship and Love Advice • Spiritual and Native Healing • Marriage Advice • Divorce Advice • Questions about your future, lost zest for life, or feelings of self-discovery • Questions about bad luck, seeking love, friendship, past *****s returning, or present *****s committing • Seeking success, power, fulfillment, happiness at home or work • Are you seeking protection, security, and peace of mind? • Are you seeking revenge, retribution, or a way to balance the scales? • Are you seeking the opposite *** and enhancing your appeal to them? • Are you seeking to control a person and have them follow your lead? • Are you seeking to disrupt a relationship, cause dissension, or create trouble? • Are you seeking wisdom, intelligence, and common sense? DISCLAIMER. Please note that traditional healing is not a precise science. Results may vary from person to person. Use these services at your own discretion.
0
Replies (0)SDB-S
Soraya De Beer - Steiger
1 reviews | Active since Jan 2020
10 Jun 2024, 15:56
Small Business, Meraki Wellness to close its doors due to dispute with Lord Charles Hotel
Small Business, Meraki Wellness to close its doors due to dispute with Lord Charles Hotel Small business owner becomes victim to bullying by Lord Charles Hotel’s, General Manager Julia Ward Cape Town, 10 June 2024: According to Stats SA the current unemployment has increased to 32.9% in South Africa in 2024. Entrepreneurship has shown to assist in alleviating this. However, ***ner of small business) Meraki Wellness, Soraya De Beer-Steiger, her efforts to contribute to employment and the economy, have become futile. This is due to a dispute with her landlord, the Lord Charles Hotel. Due to this, there is a major risk of the closure of her business. “In a country of opportunity and hope it saddens me to think that the old system of oppression continues to thrive. I entered in to this contract with the Lord Charles Hotel hoping that I would be able to employ a number of young women in the Somerset West area to not only sustain myself but others too,” says De Beer-Steiger. In 2023, De Beer-Steiger entered into a contract with Lord Charles Hotel with the understanding that operating a wellness centre within their premises would be mutually beneficial. The agreement stipulated a monthly rental payment of approximately R16,100 for the use of their wellness centre facilities. The contract commenced on June 1st, 2023, and was valid until June 2025. Based on the discussions with the General Manager (GM), Julia Ward, it was understood that Meraki Wellness would operate as an added service of the Hotel, benefiting from the 198 guest rooms and the potential flow of business through the their switchboard, concierge desk, and marketing efforts. Specific arrangements included: - Meraki Wellness would operate as an added service of the hotel - Meraki's business would go through Lord Charles' switchboard - A concierge desk in the foyer to assist guests and offer spa treatments - Placement of marketing materials in various areas - Front desk staff promoting Meraki treatments to guests during check-in - Inclusion in special offers and other marketing efforts Unfortunately, the reality was far from the agreement. No marketing materials were allowed in public areas, and reservations were instructed to refer guests to external treatment facilities. No desk was allocated for Meraki, and we received no referrals from guest rooms, as most guests were unaware of our services located at the back of the premises. To make matters worse, in September 2023, after just three months, the GM offered De Beer-Steiger the opportunity to get out of the contract when she refused, the Hotel cancelled her lease due to renovations they had planned at the hotel. However, up until today, the Hotel has been incapable of providing these plans Despite De Beer-Steiger’s lawyers requesting this numerous times. Thereafter, the Hotel, requested that De Beer-Steiger leave at the end of 2024, however, she refused, as she rerouted her entire live to the Somerset West area. De Beer-Steiger requested a meeting with the owner to find out why the wanted her evicted as the renovations did not seem like it was true – the owner refused. When she refused the owner of the Hotel, offered De Beer-Steiger a sum of money, but this was not a fair amount due to what she put into to this business. Legal proceedings were initiated, but the costly and prolonged nature of such action, potentially spanning three years, would only compound the negative financial implications. Further to this, De Beer Steiger confirms that: “Regrettably, we had to retrench the six the******s trained by Meraki due to the unprofessional and malicious conduct of the General Manager at Lord Charles Hotel.” Now the business is not making any income, and has been unable to pay the rent since April 2024. This is due to being continuously blocked by the GM’s actions in every possible way. Alarmingly, Meraki's business that came through the switchboard was also turned away, with the staff claiming the treatment centre was under renovation, despite our active operations from the Lord Charles premises - this was instructed by the GM. In addition numerous false allegations was made of which there is proof and recordings. Due to the failure to pay the rent to the Hotel, Lord Charles has found a loophole and has changed their eviction order from them needing to renovations to an eviction due to none payment. “After attempts to discuss this matter directly with the owner, I now have no option but to take to the media to expose this hotel. It really scares me to think that big corporates can operate in the way that they do. They have completely crippled me financially. When I started the Wellness Centre at Lord Charles, my intentions were to do well there and partner with the Hotel to provide their guests with a high standard of service. However, the push-back from them has seen the opposite,” says De Beer-Steiger. “This nightmare experience, fuelled by malicious intent, has left me feeling hopeless. As a determined woman of colour and an entrepreneur striving to inspire others and achieve success, I seek a fair and just resolution to this unjust situation. My rights as a small business owner have been blatantly disregarded, and this is simply unacceptable,” says De Beer-Steiger.
Helpful (0)
|Replies (0)SDB-S
Soraya De Beer - Steiger
1 reviews | Active since Jan 2020
10 Jun 2024, 15:56
Small Business, Meraki Wellness to close its doors due to dispute with Lord Charles Hotel
Small Business, Meraki Wellness to close its doors due to dispute with Lord Charles Hotel Small business owner becomes victim to bullying by Lord Charles Hotel’s, General Manager Julia Ward Cape Town, 10 June 2024: According to Stats SA the current unemployment has increased to 32.9% in South Africa in 2024. Entrepreneurship has shown to assist in alleviating this. However, ***ner of small business) Meraki Wellness, Soraya De Beer-Steiger, her efforts to contribute to employment and the economy, have become futile. This is due to a dispute with her landlord, the Lord Charles Hotel. Due to this, there is a major risk of the closure of her business. “In a country of opportunity and hope it saddens me to think that the old system of oppression continues to thrive. I entered in to this contract with the Lord Charles Hotel hoping that I would be able to employ a number of young women in the Somerset West area to not only sustain myself but others too,” says De Beer-Steiger. In 2023, De Beer-Steiger entered into a contract with Lord Charles Hotel with the understanding that operating a wellness centre within their premises would be mutually beneficial. The agreement stipulated a monthly rental payment of approximately R16,100 for the use of their wellness centre facilities. The contract commenced on June 1st, 2023, and was valid until June 2025. Based on the discussions with the General Manager (GM), Julia Ward, it was understood that Meraki Wellness would operate as an added service of the Hotel, benefiting from the 198 guest rooms and the potential flow of business through the their switchboard, concierge desk, and marketing efforts. Specific arrangements included: - Meraki Wellness would operate as an added service of the hotel - Meraki's business would go through Lord Charles' switchboard - A concierge desk in the foyer to assist guests and offer spa treatments - Placement of marketing materials in various areas - Front desk staff promoting Meraki treatments to guests during check-in - Inclusion in special offers and other marketing efforts Unfortunately, the reality was far from the agreement. No marketing materials were allowed in public areas, and reservations were instructed to refer guests to external treatment facilities. No desk was allocated for Meraki, and we received no referrals from guest rooms, as most guests were unaware of our services located at the back of the premises. To make matters worse, in September 2023, after just three months, the GM offered De Beer-Steiger the opportunity to get out of the contract when she refused, the Hotel cancelled her lease due to renovations they had planned at the hotel. However, up until today, the Hotel has been incapable of providing these plans Despite De Beer-Steiger’s lawyers requesting this numerous times. Thereafter, the Hotel, requested that De Beer-Steiger leave at the end of 2024, however, she refused, as she rerouted her entire live to the Somerset West area. De Beer-Steiger requested a meeting with the owner to find out why the wanted her evicted as the renovations did not seem like it was true – the owner refused. When she refused the owner of the Hotel, offered De Beer-Steiger a sum of money, but this was not a fair amount due to what she put into to this business. Legal proceedings were initiated, but the costly and prolonged nature of such action, potentially spanning three years, would only compound the negative financial implications. Further to this, De Beer Steiger confirms that: “Regrettably, we had to retrench the six the******s trained by Meraki due to the unprofessional and malicious conduct of the General Manager at Lord Charles Hotel.” Now the business is not making any income, and has been unable to pay the rent since April 2024. This is due to being continuously blocked by the GM’s actions in every possible way. Alarmingly, Meraki's business that came through the switchboard was also turned away, with the staff claiming the treatment centre was under renovation, despite our active operations from the Lord Charles premises - this was instructed by the GM. In addition numerous false allegations was made of which there is proof and recordings. Due to the failure to pay the rent to the Hotel, Lord Charles has found a loophole and has changed their eviction order from them needing to renovations to an eviction due to none payment. “After attempts to discuss this matter directly with the owner, I now have no option but to take to the media to expose this hotel. It really scares me to think that big corporates can operate in the way that they do. They have completely crippled me financially. When I started the Wellness Centre at Lord Charles, my intentions were to do well there and partner with the Hotel to provide their guests with a high standard of service. However, the push-back from them has seen the opposite,” says De Beer-Steiger. “This nightmare experience, fuelled by malicious intent, has left me feeling hopeless. As a determined woman of colour and an entrepreneur striving to inspire others and achieve success, I seek a fair and just resolution to this unjust situation. My rights as a small business owner have been blatantly disregarded, and this is simply unacceptable,” says De Beer-Steiger.
0
Replies (0)CB
Camille B
1 reviews | Active since Jan 2020
27 Sept 2023, 13:40
********* hotel management
So disappointed in this hotel. being one of the most expensive hotels in Somersetwest and surrounding areas, we booked (me and my team of 3 ppl) months prior an event we had to attend there (business trip-one night stay), the booking was for ONE NIGHT ONLY R 6,647.07 which is expensive but we expected the best, We unfortunately couldnt go due to a NATIONAL WEATHER CRISIS that destroyed the main roads to this destination and sadly we had to cancel in advance because of the warnings on restricted traveling on almost ALL roads to Somersetwest from where we reside-we did of course consider travelling by Air - but that wouldve cost R11 000 and more- for a one night event?? i politely asked if they can return SOME of our money atleast if not all- and they refused due to their policies etc- we knew about their refund policy and shouldve taken "insurance"- to cover our booking- we didnt do so due to it already being above average expensive already and no one knew a weather crisis would happen, i cancelled 6 days prior our stay which is almost a week- and i explained that we had no other choice but to cancel and still they refused to assist us, disgusting and *********.
Helpful (0)
|Replies (0)CB
Camille B
1 reviews | Active since Jan 2020
27 Sept 2023, 13:40
********* hotel management
So disappointed in this hotel. being one of the most expensive hotels in Somersetwest and surrounding areas, we booked (me and my team of 3 ppl) months prior an event we had to attend there (business trip-one night stay), the booking was for ONE NIGHT ONLY R 6,647.07 which is expensive but we expected the best, We unfortunately couldnt go due to a NATIONAL WEATHER CRISIS that destroyed the main roads to this destination and sadly we had to cancel in advance because of the warnings on restricted traveling on almost ALL roads to Somersetwest from where we reside-we did of course consider travelling by Air - but that wouldve cost R11 000 and more- for a one night event?? i politely asked if they can return SOME of our money atleast if not all- and they refused due to their policies etc- we knew about their refund policy and shouldve taken "insurance"- to cover our booking- we didnt do so due to it already being above average expensive already and no one knew a weather crisis would happen, i cancelled 6 days prior our stay which is almost a week- and i explained that we had no other choice but to cancel and still they refused to assist us, disgusting and *********.
0
Replies (0)JK
Jana K
1 reviews | Active since Jan 2020
30 Jan 2023, 14:36
Lord Charles Hotel Manager Drowns Customer Loyalty - after 7 years!
I have been taking my business to Lord Charles for over 7 years now. As a remote worker, this is where I have been working, meeting clients, meeting friends, watched sport and spent thousands of rands. I have always ordered food and drinks whilst working/ meeting/ socializing. The hotel underwent a revamp with new management in the last year or so. All the previous staff members (Faizah/ Carter/ William/ Lynette but to name a few) that was taken over still knows me and my children personally. In 7 years of visiting have we never caused any problems for the staff, hotel guests or conference attendants. We have become members of the Lord Charles family and we were always treated in such a way. Although the swimming pool facilities are only for the hotel guests, I have had permission by previous management that my children can make use of the pool whilst visiting / working. They never make a noise and we never stayed for longer than 2 hours at a time. Last week my daughter jumped from the plastic feature rock (which she has never done before) - I told her that it is against the rules and that she should stop doing it. Which she did. Not long thereafter, a coloured man (I presume he is a manager) approached us without introducing himself telling us that we are no longer welcome to swim here and that the facility is only available for hotel guests. I understand the sentiment of regulations, however, the manner in which he conducted himself (and that in front of my guest and children) was simply unacceptable. He did not politely asked us to keep to the rules, instead, he made it very clear that we are not welcome. I am deeply disappointed in the manner that this was handled - especially taking into account how long we have been visiting the facility as loyal supporters. The hotel is quiet and business has declined tremendously since the new management took over. The staff which I know very well complained about this same man and the way in which he treats them. I am deeply saddened by this. I have spent a lifetime and large amounts of money at the hotel. I regret that I have no other choice than to take my business somewhere else. As a resident of Somerset West, I will make sure that my friends/ colleagues and business affiliates will take their business somewhere else.
Helpful (0)
|Replies (0)JK
Jana K
1 reviews | Active since Jan 2020
30 Jan 2023, 14:36
Lord Charles Hotel Manager Drowns Customer Loyalty - after 7 years!
I have been taking my business to Lord Charles for over 7 years now. As a remote worker, this is where I have been working, meeting clients, meeting friends, watched sport and spent thousands of rands. I have always ordered food and drinks whilst working/ meeting/ socializing. The hotel underwent a revamp with new management in the last year or so. All the previous staff members (Faizah/ Carter/ William/ Lynette but to name a few) that was taken over still knows me and my children personally. In 7 years of visiting have we never caused any problems for the staff, hotel guests or conference attendants. We have become members of the Lord Charles family and we were always treated in such a way. Although the swimming pool facilities are only for the hotel guests, I have had permission by previous management that my children can make use of the pool whilst visiting / working. They never make a noise and we never stayed for longer than 2 hours at a time. Last week my daughter jumped from the plastic feature rock (which she has never done before) - I told her that it is against the rules and that she should stop doing it. Which she did. Not long thereafter, a coloured man (I presume he is a manager) approached us without introducing himself telling us that we are no longer welcome to swim here and that the facility is only available for hotel guests. I understand the sentiment of regulations, however, the manner in which he conducted himself (and that in front of my guest and children) was simply unacceptable. He did not politely asked us to keep to the rules, instead, he made it very clear that we are not welcome. I am deeply disappointed in the manner that this was handled - especially taking into account how long we have been visiting the facility as loyal supporters. The hotel is quiet and business has declined tremendously since the new management took over. The staff which I know very well complained about this same man and the way in which he treats them. I am deeply saddened by this. I have spent a lifetime and large amounts of money at the hotel. I regret that I have no other choice than to take my business somewhere else. As a resident of Somerset West, I will make sure that my friends/ colleagues and business affiliates will take their business somewhere else.
0
Replies (0)DS
Denise S
1 reviews | Active since Jan 2020
1 Feb 2018, 18:03
Restaurant staff service
I am currently a guest at the hotel, and are not happy with the service I receive from the hotel restaurant staff. This morning at breakfast I had to wait for a while before someone could seat me to a table. I eventually went ahead and seated myself. None of waitering staff approached me and offer coffee, however did so for the othe tables. I than called one of the waitress and ordered a cafe latte, 15 mins later I left without receiving it. This evening I am dinning, food is exceptional but the waitering staff still seem to lack common customer service. I am here now for an hour and still not sure who my waitress is??? Nobody came an introduced them. I had my main course and the lady the cleaned my table didn’t even asked if I would like to have something else.
Helpful (0)
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Denise S
1 reviews | Active since Jan 2020
1 Feb 2018, 18:03
Restaurant staff service
I am currently a guest at the hotel, and are not happy with the service I receive from the hotel restaurant staff. This morning at breakfast I had to wait for a while before someone could seat me to a table. I eventually went ahead and seated myself. None of waitering staff approached me and offer coffee, however did so for the othe tables. I than called one of the waitress and ordered a cafe latte, 15 mins later I left without receiving it. This evening I am dinning, food is exceptional but the waitering staff still seem to lack common customer service. I am here now for an hour and still not sure who my waitress is??? Nobody came an introduced them. I had my main course and the lady the cleaned my table didn’t even asked if I would like to have something else.
0
Replies (0)RF
Riva F
1 reviews | Active since Jan 2020
1 Jun 2015, 09:45
bad service and food at Lord Charles Somerset Hote
During our lunch break at the conference we had there, we went to the restaurant of the hotel.My chicken mayo sandwich was so dry I wanted to add some mayo,opening the second slice I saw that only half of the bread had a bit of chicken on(it cost R55).the waiter brought my friend the wrong order twice.Another friend ordered soup and 10 minutes later we had to summon the waiter to bring a spoon to eat the soup.yet another friend's bill was wrong.She ordered a starter size salad and was charged for the full portion.Needless to say it was a very unpleasant dining experience.Wish I could attach the pic I took of my sandwich.LORD CHARLES SOMERSET PLS MATCH YOUR SERVICE TO YOUR PRICES!
Helpful (0)
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Riva F
1 reviews | Active since Jan 2020
1 Jun 2015, 09:45
bad service and food at Lord Charles Somerset Hote
During our lunch break at the conference we had there, we went to the restaurant of the hotel.My chicken mayo sandwich was so dry I wanted to add some mayo,opening the second slice I saw that only half of the bread had a bit of chicken on(it cost R55).the waiter brought my friend the wrong order twice.Another friend ordered soup and 10 minutes later we had to summon the waiter to bring a spoon to eat the soup.yet another friend's bill was wrong.She ordered a starter size salad and was charged for the full portion.Needless to say it was a very unpleasant dining experience.Wish I could attach the pic I took of my sandwich.LORD CHARLES SOMERSET PLS MATCH YOUR SERVICE TO YOUR PRICES!
0
Replies (0)