Lord Charles Hotel
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Lord Charles Hotel
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Camille B
1 reviews | Active since Jan 2020
27 Sept 2023, 13:40
********* hotel management
So disappointed in this hotel. being one of the most expensive hotels in Somersetwest and surrounding areas, we booked (me and my team of 3 ppl) months prior an event we had to attend there (business trip-one night stay), the booking was for ONE NIGHT ONLY R 6,647.07 which is expensive but we expected the best, We unfortunately couldnt go due to a NATIONAL WEATHER CRISIS that destroyed the main roads to this destination and sadly we had to cancel in advance because of the warnings on restricted traveling on almost ALL roads to Somersetwest from where we reside-we did of course consider travelling by Air - but that wouldve cost R11 000 and more- for a one night event?? i politely asked if they can return SOME of our money atleast if not all- and they refused due to their policies etc- we knew about their refund policy and shouldve taken "insurance"- to cover our booking- we didnt do so due to it already being above average expensive already and no one knew a weather crisis would happen, i cancelled 6 days prior our stay which is almost a week- and i explained that we had no other choice but to cancel and still they refused to assist us, disgusting and *********.
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Camille B
1 reviews | Active since Jan 2020
27 Sept 2023, 13:40
********* hotel management
So disappointed in this hotel. being one of the most expensive hotels in Somersetwest and surrounding areas, we booked (me and my team of 3 ppl) months prior an event we had to attend there (business trip-one night stay), the booking was for ONE NIGHT ONLY R 6,647.07 which is expensive but we expected the best, We unfortunately couldnt go due to a NATIONAL WEATHER CRISIS that destroyed the main roads to this destination and sadly we had to cancel in advance because of the warnings on restricted traveling on almost ALL roads to Somersetwest from where we reside-we did of course consider travelling by Air - but that wouldve cost R11 000 and more- for a one night event?? i politely asked if they can return SOME of our money atleast if not all- and they refused due to their policies etc- we knew about their refund policy and shouldve taken "insurance"- to cover our booking- we didnt do so due to it already being above average expensive already and no one knew a weather crisis would happen, i cancelled 6 days prior our stay which is almost a week- and i explained that we had no other choice but to cancel and still they refused to assist us, disgusting and *********.
0
Replies (0)JK
Jana K
1 reviews | Active since Jan 2020
30 Jan 2023, 14:36
Lord Charles Hotel Manager Drowns Customer Loyalty - after 7 years!
I have been taking my business to Lord Charles for over 7 years now. As a remote worker, this is where I have been working, meeting clients, meeting friends, watched sport and spent thousands of rands. I have always ordered food and drinks whilst working/ meeting/ socializing. The hotel underwent a revamp with new management in the last year or so. All the previous staff members (Faizah/ Carter/ William/ Lynette but to name a few) that was taken over still knows me and my children personally. In 7 years of visiting have we never caused any problems for the staff, hotel guests or conference attendants. We have become members of the Lord Charles family and we were always treated in such a way. Although the swimming pool facilities are only for the hotel guests, I have had permission by previous management that my children can make use of the pool whilst visiting / working. They never make a noise and we never stayed for longer than 2 hours at a time. Last week my daughter jumped from the plastic feature rock (which she has never done before) - I told her that it is against the rules and that she should stop doing it. Which she did. Not long thereafter, a coloured man (I presume he is a manager) approached us without introducing himself telling us that we are no longer welcome to swim here and that the facility is only available for hotel guests. I understand the sentiment of regulations, however, the manner in which he conducted himself (and that in front of my guest and children) was simply unacceptable. He did not politely asked us to keep to the rules, instead, he made it very clear that we are not welcome. I am deeply disappointed in the manner that this was handled - especially taking into account how long we have been visiting the facility as loyal supporters. The hotel is quiet and business has declined tremendously since the new management took over. The staff which I know very well complained about this same man and the way in which he treats them. I am deeply saddened by this. I have spent a lifetime and large amounts of money at the hotel. I regret that I have no other choice than to take my business somewhere else. As a resident of Somerset West, I will make sure that my friends/ colleagues and business affiliates will take their business somewhere else.
Helpful (0)
|Replies (0)JK
Jana K
1 reviews | Active since Jan 2020
30 Jan 2023, 14:36
Lord Charles Hotel Manager Drowns Customer Loyalty - after 7 years!
I have been taking my business to Lord Charles for over 7 years now. As a remote worker, this is where I have been working, meeting clients, meeting friends, watched sport and spent thousands of rands. I have always ordered food and drinks whilst working/ meeting/ socializing. The hotel underwent a revamp with new management in the last year or so. All the previous staff members (Faizah/ Carter/ William/ Lynette but to name a few) that was taken over still knows me and my children personally. In 7 years of visiting have we never caused any problems for the staff, hotel guests or conference attendants. We have become members of the Lord Charles family and we were always treated in such a way. Although the swimming pool facilities are only for the hotel guests, I have had permission by previous management that my children can make use of the pool whilst visiting / working. They never make a noise and we never stayed for longer than 2 hours at a time. Last week my daughter jumped from the plastic feature rock (which she has never done before) - I told her that it is against the rules and that she should stop doing it. Which she did. Not long thereafter, a coloured man (I presume he is a manager) approached us without introducing himself telling us that we are no longer welcome to swim here and that the facility is only available for hotel guests. I understand the sentiment of regulations, however, the manner in which he conducted himself (and that in front of my guest and children) was simply unacceptable. He did not politely asked us to keep to the rules, instead, he made it very clear that we are not welcome. I am deeply disappointed in the manner that this was handled - especially taking into account how long we have been visiting the facility as loyal supporters. The hotel is quiet and business has declined tremendously since the new management took over. The staff which I know very well complained about this same man and the way in which he treats them. I am deeply saddened by this. I have spent a lifetime and large amounts of money at the hotel. I regret that I have no other choice than to take my business somewhere else. As a resident of Somerset West, I will make sure that my friends/ colleagues and business affiliates will take their business somewhere else.
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Replies (0)DS
Denise S
1 reviews | Active since Jan 2020
1 Feb 2018, 18:03
Restaurant staff service
I am currently a guest at the hotel, and are not happy with the service I receive from the hotel restaurant staff. This morning at breakfast I had to wait for a while before someone could seat me to a table. I eventually went ahead and seated myself. None of waitering staff approached me and offer coffee, however did so for the othe tables. I than called one of the waitress and ordered a cafe latte, 15 mins later I left without receiving it. This evening I am dinning, food is exceptional but the waitering staff still seem to lack common customer service. I am here now for an hour and still not sure who my waitress is??? Nobody came an introduced them. I had my main course and the lady the cleaned my table didn’t even asked if I would like to have something else.
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Denise S
1 reviews | Active since Jan 2020
1 Feb 2018, 18:03
Restaurant staff service
I am currently a guest at the hotel, and are not happy with the service I receive from the hotel restaurant staff. This morning at breakfast I had to wait for a while before someone could seat me to a table. I eventually went ahead and seated myself. None of waitering staff approached me and offer coffee, however did so for the othe tables. I than called one of the waitress and ordered a cafe latte, 15 mins later I left without receiving it. This evening I am dinning, food is exceptional but the waitering staff still seem to lack common customer service. I am here now for an hour and still not sure who my waitress is??? Nobody came an introduced them. I had my main course and the lady the cleaned my table didn’t even asked if I would like to have something else.
0
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Riva F
1 reviews | Active since Jan 2020
1 Jun 2015, 09:45
bad service and food at Lord Charles Somerset Hote
During our lunch break at the conference we had there, we went to the restaurant of the hotel.My chicken mayo sandwich was so dry I wanted to add some mayo,opening the second slice I saw that only half of the bread had a bit of chicken on(it cost R55).the waiter brought my friend the wrong order twice.Another friend ordered soup and 10 minutes later we had to summon the waiter to bring a spoon to eat the soup.yet another friend's bill was wrong.She ordered a starter size salad and was charged for the full portion.Needless to say it was a very unpleasant dining experience.Wish I could attach the pic I took of my sandwich.LORD CHARLES SOMERSET PLS MATCH YOUR SERVICE TO YOUR PRICES!
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Riva F
1 reviews | Active since Jan 2020
1 Jun 2015, 09:45
bad service and food at Lord Charles Somerset Hote
During our lunch break at the conference we had there, we went to the restaurant of the hotel.My chicken mayo sandwich was so dry I wanted to add some mayo,opening the second slice I saw that only half of the bread had a bit of chicken on(it cost R55).the waiter brought my friend the wrong order twice.Another friend ordered soup and 10 minutes later we had to summon the waiter to bring a spoon to eat the soup.yet another friend's bill was wrong.She ordered a starter size salad and was charged for the full portion.Needless to say it was a very unpleasant dining experience.Wish I could attach the pic I took of my sandwich.LORD CHARLES SOMERSET PLS MATCH YOUR SERVICE TO YOUR PRICES!
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