Camille B

********* hotel management

So disappointed in this hotel. being one of the most expensive hotels in Somersetwest and surrounding areas, we booked (me and my team of 3 ppl) months prior an event we had to attend there (business trip-one night stay), the booking was for ONE NIGHT ONLY R 6,647.07 which is expensive but we expected the best, We unfortunately couldnt go due to a NATIONAL WEATHER CRISIS that destroyed the main roads to this destination and sadly we had to cancel in advance because of the warnings on restricted traveling on almost ALL roads to Somersetwest from where we reside-we did of course consider travelling by Air - but that wouldve cost R11 000 and more- for a one night event?? i politely asked if they can return SOME of our money atleast if not all- and they refused due to their policies etc- we knew about their refund policy and shouldve taken "insurance"- to cover our booking- we didnt do so due to it already being above average expensive already and no one knew a weather crisis would happen, i cancelled 6 days prior our stay which is almost a week- and i explained that we had no other choice but to cancel and still they refused to assist us, disgusting and *********.