DS
Denise S
Active since Apr 2012
6
Reviews
0
Industries
Reviews
6 reviews25 months ago
Extremely Disrespectful and Discriminatory Service at MTN Store, Cape Town International Airport
I am writing to express my deep disappointment and frustration with the disrespectful and discriminatory service I received at your MTN store located in Cape Town International Airport. The store agent who assisted me, was Shameila. She was the only individual on duty at the time, from her feedback; the store does not have a manager. I believe it is essential to bring this incident to your attention to ensure that such behavior is not tolerated within your organization. On Monday morning; 08Apr2024 between 09:00-09:40, I visited your MTN store to inquire about a service-related issue regarding my Wifi connection. From the moment I entered, I was met with a complete lack of professionalism and respect. The staff members, Shameils, not only displayed a dismissive attitude but also engaged in discriminatory behavior that left me feeling humiliated and marginalized. Their disrespectful behavior included: 1. When I approached her to assist me with resetting my WiFI password, Shameila’s responded with condescending remarks and a dismissive tone. Their lack of empathy and unwillingness to address my concerns was evident. 3. Ignoring me: Despite being the only customer in the store, the staff member refused to assist me after I called her out on her unpleasant attitude. Her direct words were, “you are anyway not a MTN customer, I am refusing to help you further” 3. Discriminatory treatment: It became apparent that I was being treated differently based on my race and nationality. The staff members seemed more attentive and accommodating to other customers who were of a different racial background. This experience left me feeling disrespected, humiliated, and discriminated against. As a customer, I believe that everyone should be treated fairly and with dignity, regardless of their background or appearance. It is disheartening to encounter such behavior from a company that prides itself on providing quality service. I urge you to take immediate action to address this issue. It is essential for your organization to provide proper training and guidance to your staff members on customer service, inclusivity, and anti-************** practices. No customer should have to endure such treatment when seeking assistance or support. Furthermore, I request a formal apology from your store agent for the disrespectful and discriminatory service I experienced. Additionally, I would appreciate a clear plan of action outlining the steps you will take to prevent similar incidents from occurring in the future. If this matter is not appropriately addressed, I will be left with no choice but to share my experience on various review platforms and social media channels. I believe it is crucial for potential customers to be aware of the disrespectful and discriminatory practices they might encounter at your MTN store st Cape Town International Airport. I hope that you take my concerns seriously and use this incident as an opportunity to improve your customer service standards and foster a more inclusive environment. I look forward to your prompt response and resolution to this matter. Yours sincerely, Denise Witbooi 0782556860
0 replies
55 months ago
Embarrassed and humiliating customer service
I am utterly disgusted, disappointed and upset by the customer service, rather lack off, received at the Woolworts coffee counter this morning at Cape Town International airport. I have never ever experienced so much disrespect from any Woolworts employee. I left the shop embarrassed and humiliated, to say the least in the way I was treated and spoke to. The incident occurred after I requested a receipt for my purchase, which the barista refuse the assist me with - with an excuse that the till does not work. I asked that she request assistance from management to confirm if the slip can be obtained in an alternative way. She disregard my regard my request, started raising her voice and told me to to go to another till if I want further assistance. Nevertheless, I continue to pay for the items and again request for management assistance. The manager eventually showed, explained to the barista how she can obtain a recipient from another system. I had dissatisfied experience with the same barista on my last travel to Cape Town on 06 Sep 2021 and did not complain. I am choosing to speak up on this platform to allow for this matter to be dealt with at the highest level. Employees like this should never be allowed to be the front line for any business!!!
0 replies
71 months ago
Unacceptable customer service
I am extremely disappointed and upset with FNB’s service, to an extend that I have decided to change banks. I settled my personal loan account on 23 May and on 27 May the normal monthly installments was deducted. I have been asking for a refund for over a week and to date the money is not paid backed to my account. I have been phoning for more than 3 occasions to get an update on the refund and have been promised that it will reflect within 24-48hrs. This morning I tried again, was send from pillar to post for more than 45 mins and no reason could be given as to why my refund is not yet processed. I reached out to my private banker which wasn’t available, I left a message to be called back. It is now 16h30 and no one has come back to me. I just want my money please! This service is totally pathetic and unacceptable! I will definitely close this account after the this ordeal.
105 replies
71 months ago
Disappointed customer
I visited Pick n Pay Cedar Sqaure this morning around 12:00, and had the most disappointing customer experience ever at till#10. I visit this shop often as it is close and convenient but was sadly taken aback by the low quality service I experienced by both the cashier and teller today. I asked for sanitizer in between using my cards and they both we the extremely rude. They initially ignored me when I asked for sanitizer, they did the same the 2nd time and and as was offensively impolite towards me - the latter bad attitude mainly from the packer. I reported the matter to the stoor manager and she addressed it with applicable staff members. The cashier realized her mistake and apologized, but the packer continued with her bad attitude, disrespect and rudeness in front of the stoor manager. I left the store extremely upset, mostly disappointed and will never go back again. You might have lost 1 valued customer today, but if you continue to higher people with such negative energy towards your customers - 1 will become many. I hope this matter is dealt with appropriately and the employees in question are reprimanded as necessary. Your feedback to his matter will be highly appreciated.
105 replies
100 months ago
Restaurant staff service
I am currently a guest at the hotel, and are not happy with the service I receive from the hotel restaurant staff. This morning at breakfast I had to wait for a while before someone could seat me to a table. I eventually went ahead and seated myself. None of waitering staff approached me and offer coffee, however did so for the othe tables. I than called one of the waitress and ordered a cafe latte, 15 mins later I left without receiving it. This evening I am dinning, food is exceptional but the waitering staff still seem to lack common customer service. I am here now for an hour and still not sure who my waitress is??? Nobody came an introduced them. I had my main course and the lady the cleaned my table didn’t even asked if I would like to have something else.
0 replies
125 months ago
Pathetic service
I needed some clarity on my pre-authorisation for my C/section that is booked later this year. I first called the spectra med call centre on 11 Jan 2016 several times to speak to someone who can assist me however was transferred from one person to another eventually being place on hold for over 40 minutes. <br> I than took the liberty to send an email to [Email Removed] the same date 11 Jan 2016. It is now 22 Jan 2016 and I have no received a response to date. <br> I have belonged to several medical aid schemes before and this is the most pathetic service I ever received. This is totally UNACCEPTABLE!!!!
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (16.666666666666668%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)