Exceptional aftersales care 100% plus

I bought my bag at their Sun city store 2016 and on the 17th had an incident were by bag was soak wet with water, unfortunately i didn't have my care booklet with me. I went online to google for the any stores contact cos the Sun City 1 is closed. I got the Cape Town 1, when I called a very nice lady answered and she was very helpful and sympathetic at the same time. She went an extra mile by calling the buffalo manufacture for advice and gave her cell contact so that I should update her with the developments. She gave the best aftersales care experience. I forgot her name, but I take my hat off for her.