EXCELLENT SERVICE from Lots & Crates (Northriding)

I was you typical South African consumer looking for a lounge suite. I bought one from Lots and Crates (furniture & home accessory store) in Northriding and dealt with Shaun Murphy. I was unfortunate in that the one I bought had a fault and contacted Shaun three months after the purchase. Expecting to be treated like the majority of South African consumers with hostility and a don't care attitude I contacted Shaun and explained that I was not happy with my purchase. Shaun responded with a response I am still absolutely stunned by and that is one of a concerned retailer who wants happy customers and who happily obliged by exchanging the entire lounge suite for me at no cost to myself. What was so amazing is that as a typical South African consumer I was expecting to be told \tough luck