Appalling “service”

My husband and I used Louwrens Koen Attorneys for our Antenuptial Contract when we got married. Due to us moving we did not collect it immediately after our marriage as we felt it was safer being stored at there deeds office, which is what they said they would do if we did not collect. When we eventually tried to have it posted to us, they said they could not find it. A very rude person (secretary to Koen I assume) Mika Thom, implied I was lying and that I had collected it, lost it, and was now trying to get a new one. She had no evidence or paper trail showing it was collected but said they had moved offices so she couldn’t be sure that the evidence of me collecting it was lost. She wanted me to pay for the dress office to rewrite the Ante-nuptial contract on the assumption I had collected it, and lost it. She was an extremely difficult person to speak to, and even accused me of being rude and threatened to put the phone down when in fact she was not answering any questions I asked or making any sense, and insinuating I was being dishonest without any proof of any dishonesty. My dad eventually got involved and they then sent me a notarised copy, instead of a new written out ANC which they had promised. I also paid for the delivery of this incorrect copy. Again Mika was extremely rude when my dad dealt with her. Eventually they found my original ANC which THEIR deeds office filed incorrectly!! They then wanted me to pay courier fees AGAIN!? My dad insisted they paid this as the fault was theirs. In the end they conceded. I now have my ANC but by no means give them any credit for that. If my dad hadn’t kept calling and pestering them I would probably have had to pay for a new one. Ridiculous! And Mika Thom is possibly the most infuriating person I have ever dealt with over the phone.