Poor poor service Loxley House Nottingham Road, Natal Midlands

There was heavy snowfall on 20 September 2024 in the Midlands. At around 22:30 the power in the entire establishment switched off. Insufficient backup power for guests. Fast forward 21 September. No hot water in the morning. At 18:20 as I wrote this there is still no power. Owner is nowhere to be seen. No updates to the guest on what has or hasn’t been done. We are literally sitting in the dark in a cold establishment that we all paid money to stay and and the owner is no where.