SHOCKING SERVICE - DO NOT USE LU MAY EXCLUSIVE WEAR

I experienced shocking service from Lu May Exclusive Wear (clothing) and advise people NOT to use them.

Each time I ordered from them I had problems with my order. Despite the website informing me the selected item was available in my size and in stock, it was only after I paid and completed the order that I was informed that one or two items from each order was not in stock or no longer available (no longer in production).

In addition, I had a major issue with one of my returns. I logged a return on the 5th May 2021, but fell ill shortly thereafter and was unable to leave my home for 20 days. When I contacted this company with my special circumstance which could not be avoided, the informed me that the items could no longer be returned because : "it fell outside their 5 day return policy". I find this absurd, it was not failure to return the items due to neglect or laziness, but rather and unavoidable, unforeseen problem. The items are unused and still have their price tags attached. The shirts were also ordered as Small, but they are so loose and poorly fitted they look like a Large in size.

I will never use this company again, and advise people to stay clear of them.