SOCKING SERVICE - DO NOT USE LU MAY!!

I logged a return on the 5th May 2021 but was shortly thereafter quite ill and at home for almost a month. Seeing as this was a special circumstance that could not be avoided, this company still refused to accept my return because "it was out of their exchange policy time period of 5 days". I find this shockingly bad service, especially seeing as the Small sizes I ordered are so hugely oversized they look like Larges. In addition, each time I have ordered from them there have been problems. Each time one or two items are out of stock or no longer available, even though the website indicates otherwise (requested size in stock and available). I caution everyone using this company NOT to use them. Shocking service all round.