HORRIBLE!!!

<p>I ordered an online study pack, paid for it immediately via the website, received payment confirmation. However, when I tried to download it my profile was empty. I replied to an email I received confirming my order, yet no response. I then Whatsapp'ed (it states on their website Whatsapp is accepted) and received no reply. I then phoned the offices (2 of the telephone numbers on the website no longer in order) only for unfriendly and unhelpful staff member who told me he never received the order. I offered to provide him with an order number, only to be rudely interrupted by him saying that I must send an email as "...this is taking too long." I explained that I do not receive any feedback on emails, when he just repeated "send me an email". ABSOLUTELY UNACCEPTABLE!!!</p>