Bad customer service

Today 10 March 2023, we had to come and pick up a order of roses for my dauthers wedding. They said we must be here at 7 a clock but we said it is a bit early we will be here at 7h30. On a rival we waited a half and our before some help us. And then we were told that our order is not there any more. This is not good for a place this big.