LuellaZA ****med me

I bought handbag on the 25th of March untill today theres nothing on my shipment. I bought ut via LuellaZA page. I feel like its a **** because when you call them they dont answer at all or if they answer they just keep quiet. The address that is showing on the page is menlyn but still they dont reply to my emails or calls and still theres no tracker number or shipment infor. I tried to reverse the money but I did not win. Someone please help what more must I do? Should I go to Menlyn or do what. Because I see Luella is ****ming poeple