Bad service...

I am so disappointed in lulus...they have always been nice and welcoming and the food is always good but last night I was just so upset with the service.... Last night me and my partner desired to go eat by Lulu's... We got there everything was fine enjoy our food the this happend...

*First there was 3 other guys that came in and sat by the bar (all good ) the one guy was having a conversation with his friend and the Chinese lady taped him on the shoulder with out saying sorry or anything then rude interrupted and said there's a table and rudely walked a way and said whatever and started saying stuff under her breath...

*The that's not all, me and my boyfriend got up to go have a smoke before coming back to eat more...as we were standing out side a guy and his kids paid and came out and started telling us that that charged him R 60 for a tip he did not Evan ask or say he would like to...

*As we got back to our table to finish eating we asked the waitress for 2 glasses of water, she said okay and walked away as we were sitting there we see here cleaning tables and busy with other stuff and for got about us... Finally she brought us the water the, glass was warm and the whole glass was wet and as she gave it to us rudely she messed and just walked a way saying stuff under her breath... Besides the water and making comment ,we ordered more food earlier then only bought it to us later and still brought us stuff that we didn't even ask for...she walked away making comments again...

*So we asked for the bill to pay...we wait 10 - 20 minutes for her because she standing in the kitchen talking and helping other people she walks passed us a few times seeing we are waiting so I get up and tell my partner let's go pay...we go then she comes running saying ... I'm here I'm here I'm here.... We see the bill and they put R 42.60 on our bill as a tip with out asking us would we like to add a tip or not or how much they just added how much they wanted this is really disappointing honestly....

We as customers should not be forced in giving a tip if we think the service is good or if we want to give a tip we will... I think this is steeling just taking peoples money and treating people badly honestly I'm really disappointed in (Lulu's Chinese Restaurant)