Luxurytime
Claimed Business
AI Review Summary
Based on recent customer reviews, Luxurytime delivers an outstanding luxury watch buying and selling experience. Customers consistently praise the professionalism, transparency, and personalised service provided by staff members, with Xander, Casey, Chandre, Arno, and Marius frequently highlighted by name. Reviewers commend the seamless WhatsApp communication, quick turnaround times, and the impressive Sandton office setting. Both first-time buyers and repeat clients express high confidence in the team's expertise and ethical business practices, with watch condition consistently meeting or exceeding expectations.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
100
Recommended: Very Likely
Review Distribution
5|15 Reviews
May '25 - Apr '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Luxurytime
Based on recent customer reviews, Luxurytime delivers an outstanding luxury watch buying and selling experience. Customers consistently praise the professionalism, transparency, and personalised service provided by staff members, with Xander, Casey, Chandre, Arno, and Marius frequently highlighted by name. Reviewers commend the seamless WhatsApp communication, quick turnaround times, and the impressive Sandton office setting. Both first-time buyers and repeat clients express high confidence in the team's expertise and ethical business practices, with watch condition consistently meeting or exceeding expectations.
Luxurytime has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked Luxurytime across 148 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKS
Kyle S
1 reviews | Active since Jan 2020
12 Jan 2026, 17:16
Exceptional Service & Quality
I recently purchased a luxury watch from Luxury Time. I dealt with Arno, the process was nothing short of incredible from the start until the day I received my watch. It took less than two business day to receive my watch and the communication was clear and detailed each time. I unboxed my watch when it arrived and the condition was exceptional. Great service all round.
Helpful (0)
|Replies (0)KS
Kyle S
1 reviews | Active since Jan 2020
12 Jan 2026, 17:16
Exceptional Service & Quality
I recently purchased a luxury watch from Luxury Time. I dealt with Arno, the process was nothing short of incredible from the start until the day I received my watch. It took less than two business day to receive my watch and the communication was clear and detailed each time. I unboxed my watch when it arrived and the condition was exceptional. Great service all round.
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Replies (0)FR
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Julian
1 reviews | Active since Jan 2020
17 Oct 2025, 12:15
Xander was an invaluable help choosing my time piece and couldn’t have asked for a better, more bespoke experience
Xander was an invaluable help choosing my time piece and couldn’t have asked for a better, more bespoke experience. Buy the jeweller not the watch!
Helpful (0)
|Replies (0)J
Julian
1 reviews | Active since Jan 2020
17 Oct 2025, 12:15
Xander was an invaluable help choosing my time piece and couldn’t have asked for a better, more bespoke experience
Xander was an invaluable help choosing my time piece and couldn’t have asked for a better, more bespoke experience. Buy the jeweller not the watch!
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Replies (0)RM
REena M
1 reviews | Active since Jan 2020
10 Oct 2025, 12:39
Dealt with Xander ma...
Dealt with Xander many times over the last couple of years - what a pleasure! The watches are also of great quality and their recommendations go a long way too and watches always meet expectations- rating, pictures and actuals always on point.
Helpful (0)
|Replies (0)RM
REena M
1 reviews | Active since Jan 2020
10 Oct 2025, 12:39
Dealt with Xander ma...
Dealt with Xander many times over the last couple of years - what a pleasure! The watches are also of great quality and their recommendations go a long way too and watches always meet expectations- rating, pictures and actuals always on point.
0
Replies (0)J
DTHE
Dobby The House Elf
1 reviews | Active since Jan 2020
15 Aug 2025, 14:21
Exceptional Service & Excellent Offer
Outstanding experience from start to finish. They gave me an excellent offer for my luxury watch, responded quickly via WhatsApp, and provided the offer in writing for complete transparency. Their office is beautiful, and the service from Xander was exceptional — professional, friendly, and efficient. If you are buying or selling a luxury watch, I highly recommend going directly to Luxury Time.
Helpful (0)
|Replies (0)DTHE
Dobby The House Elf
1 reviews | Active since Jan 2020
15 Aug 2025, 14:21
Exceptional Service & Excellent Offer
Outstanding experience from start to finish. They gave me an excellent offer for my luxury watch, responded quickly via WhatsApp, and provided the offer in writing for complete transparency. Their office is beautiful, and the service from Xander was exceptional — professional, friendly, and efficient. If you are buying or selling a luxury watch, I highly recommend going directly to Luxury Time.
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Anonymous
1 reviews | Active since Jan 2020
29 Jul 2025, 10:30
The service level from Xander was incredible
The service level from Xander was incredible. Luxury Time being a well established company, the staff and products are world class, and I got the exact time piece that I was after.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Jul 2025, 10:30
The service level from Xander was incredible
The service level from Xander was incredible. Luxury Time being a well established company, the staff and products are world class, and I got the exact time piece that I was after.
0
Replies (0)