LWM Debt recovery is the worst - FNB please note

I am extremely disappointed with the service I have received from LWM Debt Recovery.

I have settled my fnb account in full, yet despite numerous requests, I am still waiting for my paid up letter from Brenda Mokoena. After day in and out promises that I will receive it before end of business well end of business doesn't take more than 20 business days Brenda!

It is very frustrating that the company is quick to call and email reminders when payments are due, but when it comes to updating my credit record and providing my settlement letter, the process suddenly becomes slow and inefficient.

This delay is unacceptable and reflects poorly on their professionalism.

I have made multiple follow ups, but I continue to receive no proper assistance or resolution. A customer who has paid their account in full should not have to beg for a paid up letter or wait endlessly for their credit rating to be updated.

I urge LWM Debt Recovery to resolve this matter immediately and to improve their service delivery and accountability going forward.