Shocking poor service by Lynn Schroeder BMW

Yesterday morning 10 am i could'nt get my car to start so i phoned thenearest BMW dealer, Lynn Schroeder BMW. They eventually send a technician, totally uexperienced , later i learned that he was just a driver!! So I had to send my car on a low bed recovery vehicle to the dealer. Nobody as yet phoned me to say they received the car. No feed back at all. As yet i don't know when they will diagnose and repair the vechicle. I'm on holiday in Mosselbay and i'm stuck. They have' nt even offer me a courtesy vechicle. This is the poorest I have ever been treated in the 33 years that i owned a BMW. These people are rude, unwilling to help. Not courteous at all. It is absolutely shocking