Poor experience at Mabula Timeshare

We managed to purchase timeshare at Mabula Timeshare the week of Christmas (20 to 27 Dec 2024). Our much awaited Christmas break turned into a disaster. On the Sunday it poured with rain and power went out for 4 hours. On Monday 22nd Dec power went out at 12 noon and was restored for 2 hours on Tues night from 5-7 and then went off again. Other than feeble updates from the bushtime office and unhelpful reception staff, we had to leave and end our holiday early on the wed as still no power. This is UNACCEPTABLE for a gold crown resort. When we complained they offered us tea from the reception and offered us a gas stove which helped a bit. When we complained again they said we can charge our phones and torches at their office as they had a generator. I have emailed the timeshare as well as RCI etc and no-one has bothered to even reply. There should be generator back up for what these gold crown resorts cost in levies and timeshare. Very expensive and hugely disappointing experience. Many other guests left as well.