MB
Mac Banana
Unclaimed Business
MB
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mac Banana
Mac Banana has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Mac Banana across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSP
Samantha P
1 reviews | Active since Jan 2020
23 Feb 2026, 05:56
Complaint Regarding Unproffesionalism reaction by staff
Dear Sir/Madam, I am writing to formally lodge a complaint regarding an incident that occurred at Mac Banana, KZN, on 22 February 2026 involving my granddaughter. While visiting the premises, my granddaughter was petting one of the ponies when the animal suddenly bit her on the arm, causing the wound to bleed. We immediately called for assistance as the injury required urgent attention. We were assisted by Mr. Wesley; however, his response to the situation was both dismissive and unprofessional. Instead of providing reassurance or appropriate first aid guidance, he responded arrogantly when we enquired whether a tet**** injection would be required. He stated that no medical attention was necessary because the animal was “more healthy than us.” Such a remark was highly inappropriate and unacceptable, particularly in a situation involving a distressed and injured child. Upon returning home, my granddaughter became unwell. Unfortunately, due to the late hour, medical facilities and pharmacies were not immediately accessible, which further increased our concern and distress. As parents and grandparents, we expect establishments that allow public interaction with animals to have proper safety measures in place, as well as trained staff capable of handling emergencies with professionalism, empathy, and urgency. The manner in which this situation was handled has caused us significant dissatisfaction and concern. We therefore request: A formal written apology from your establishment. A full investigation into the conduct of the staff member involved. Clarification on your safety protocols regarding animal interactions and injury management. This matter is serious, and we trust it will receive the urgent attention it deserves. We look forward to your prompt response. Yours faithfully, Jay Hemraj
Helpful (0)
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Samantha P
1 reviews | Active since Jan 2020
23 Feb 2026, 05:56
Complaint Regarding Unproffesionalism reaction by staff
Dear Sir/Madam, I am writing to formally lodge a complaint regarding an incident that occurred at Mac Banana, KZN, on 22 February 2026 involving my granddaughter. While visiting the premises, my granddaughter was petting one of the ponies when the animal suddenly bit her on the arm, causing the wound to bleed. We immediately called for assistance as the injury required urgent attention. We were assisted by Mr. Wesley; however, his response to the situation was both dismissive and unprofessional. Instead of providing reassurance or appropriate first aid guidance, he responded arrogantly when we enquired whether a tet**** injection would be required. He stated that no medical attention was necessary because the animal was “more healthy than us.” Such a remark was highly inappropriate and unacceptable, particularly in a situation involving a distressed and injured child. Upon returning home, my granddaughter became unwell. Unfortunately, due to the late hour, medical facilities and pharmacies were not immediately accessible, which further increased our concern and distress. As parents and grandparents, we expect establishments that allow public interaction with animals to have proper safety measures in place, as well as trained staff capable of handling emergencies with professionalism, empathy, and urgency. The manner in which this situation was handled has caused us significant dissatisfaction and concern. We therefore request: A formal written apology from your establishment. A full investigation into the conduct of the staff member involved. Clarification on your safety protocols regarding animal interactions and injury management. This matter is serious, and we trust it will receive the urgent attention it deserves. We look forward to your prompt response. Yours faithfully, Jay Hemraj
0
Replies (0)DS
Dhiru S
1 reviews | Active since Jan 2020
13 Jan 2025, 08:06
MAC BANANA - NOW A CASH *** AND NO MORE AN EXPERIENCE TO VALUE AS A MUST DSTINATION
On Thursday, 2 January 2025 my Family and I (12 people) visited Mac Banana - a venue we regularly visited when we were on holiday in the South Coast of KwaZulu Natal. To our surprise the venue has deteriorated in terms of infrastructure and service. It was a hot day and there was no air-conditioning. The restaurant had 3 fans that were not coping at all and the management continued to allow more customers into the facility. The menu, likewise was limited and we had no other choice but to order their pancakes which were half baked and cost something in the region of R150 per serving. Even the standard French Fries (chips) were not available. The venue is also a fire hazard, it has thatching as part of it interior decor - a major fire risk. The animal holdings were appalling. The ponies literally had a stable were they could barely move. the other animal holdings were a health hazard to the animals - poorly kept and the stench was revolting. All in all it as a nasty experience and will never visit this site again. We advise all future travelers to avoid this place. Two members of the family suffered heat stroke and fortunately quick action at our hotel helped resolve a serious medical problem. Please stay away from this venue.
Helpful (0)
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Dhiru S
1 reviews | Active since Jan 2020
13 Jan 2025, 08:06
MAC BANANA - NOW A CASH *** AND NO MORE AN EXPERIENCE TO VALUE AS A MUST DSTINATION
On Thursday, 2 January 2025 my Family and I (12 people) visited Mac Banana - a venue we regularly visited when we were on holiday in the South Coast of KwaZulu Natal. To our surprise the venue has deteriorated in terms of infrastructure and service. It was a hot day and there was no air-conditioning. The restaurant had 3 fans that were not coping at all and the management continued to allow more customers into the facility. The menu, likewise was limited and we had no other choice but to order their pancakes which were half baked and cost something in the region of R150 per serving. Even the standard French Fries (chips) were not available. The venue is also a fire hazard, it has thatching as part of it interior decor - a major fire risk. The animal holdings were appalling. The ponies literally had a stable were they could barely move. the other animal holdings were a health hazard to the animals - poorly kept and the stench was revolting. All in all it as a nasty experience and will never visit this site again. We advise all future travelers to avoid this place. Two members of the family suffered heat stroke and fortunately quick action at our hotel helped resolve a serious medical problem. Please stay away from this venue.
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Replies (0)MN
Marilyn N
1 reviews | Active since Jan 2020
26 May 2024, 13:30
Mac Banana
Food : Average Service at the restaurant: Average Menu : overpriced and not enough options avail. Chimp and Zee @Mac Banana - after looking at the reviews I was expecting something amazing. It was absolutely boring and over priced for zip lines that are 5seconds at R195! An absolute waste of time and money Won't be visiting here again!
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Marilyn N
1 reviews | Active since Jan 2020
26 May 2024, 13:30
Mac Banana
Food : Average Service at the restaurant: Average Menu : overpriced and not enough options avail. Chimp and Zee @Mac Banana - after looking at the reviews I was expecting something amazing. It was absolutely boring and over priced for zip lines that are 5seconds at R195! An absolute waste of time and money Won't be visiting here again!
0
Replies (0)KN
Kristal N
1 reviews | Active since Jan 2020
9 Nov 2023, 18:27
Poor service
Worst service from management ever so I ordered a beef curry pancake and when it came I was tasted it and it was horrible and it had water in it ,so I called the waiter and told him this is what's wrong with the dish and could he bring the chicken instead so he goes brings the chicken to my disappointment the chicken was over cooked tasted bland as ever and it leaves a sandy feeling on your tongue because of being over cooked so I called the waiter again and told him it's fine the curry isn't working can I have scrambled eggs instead with bacon to have with my pancake so has he is taking it back his fellow waiter tell him first take it to the manager so the manager arrives told what the problem was and guess what I was told that I am causing wastage to them that's 2 dishes now that they have to waste because I'm not happy with the food and the curry will have a sweet taste because of the veggies which I never found any veggies in the dish and I never said the curry was sweet I had correct her and said it's watery so she says you've asked for something else so I will have to charge you for 1 of the dishes that you have wasted and then charge you for the eggs and bacon so I said no how can I pay for something that I did not eat she said you must understand that we running a business and I am wasting 2 dishes,and i am the first person to have conplained abkut the foid out of 100 ppl and obviously i cannot expect it to be cooked like home style food (which wasnt the expectation but the food still should be edable).I had asked her if she would pay for something she has never eaten she said she cannot answer hypectical questions because she does not go out she preffers to cook her food at home so she cannot tell me what she would pay for or not .THIS IS THE FIRST TIME IN MY WHOLE LIFE I HAVE HAD SUCH UTTERLY POOR SERVICE FROM A MANAGER NONE THE LESS .JUST TO LET YOU KNOW MRS MANGER BY YOU *********** CUSTOMERS AND FORCING CUSTOMERS TO EAT FOOD THAT'S NOT EDABLE .WON'T GET YOU A PROMOTION BECAUSE YOU NEED TO GO BACK TO CUSTOMER SERVICE TRAINING AND LEARN HOW TO SPEAK TO CUSTOMERS BECAUSE YOUR APPROCAH GETS A ZERO AND YOU BRING A BAD NAME TO THE COMPANY YOU WORK FOR .👎 And if that wasn't enough this is the managers reply to my Google review Mac Banana ***ner) 11 hours ago Hi there If you did not enjoy the beef curry then you should have not asked for another curry (chicken curry) You should have opt for something different. Our curries are our best selling savory pancake. We actually have never received one complaint about them besides being to mild or to hot for some. We hope you have a great day further. All the best CLEARLY BAD CUSTOMER EXPERIENCE IS A NORM SO FOR THEM IF YOU DON'T LIKE IT THOUGH JUST EAT WHAT YOU GET BECAUSE IT'S FINE FOR US SO IT MUST BE FINE FOR YOU
Helpful (0)
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Kristal N
1 reviews | Active since Jan 2020
9 Nov 2023, 18:27
Poor service
Worst service from management ever so I ordered a beef curry pancake and when it came I was tasted it and it was horrible and it had water in it ,so I called the waiter and told him this is what's wrong with the dish and could he bring the chicken instead so he goes brings the chicken to my disappointment the chicken was over cooked tasted bland as ever and it leaves a sandy feeling on your tongue because of being over cooked so I called the waiter again and told him it's fine the curry isn't working can I have scrambled eggs instead with bacon to have with my pancake so has he is taking it back his fellow waiter tell him first take it to the manager so the manager arrives told what the problem was and guess what I was told that I am causing wastage to them that's 2 dishes now that they have to waste because I'm not happy with the food and the curry will have a sweet taste because of the veggies which I never found any veggies in the dish and I never said the curry was sweet I had correct her and said it's watery so she says you've asked for something else so I will have to charge you for 1 of the dishes that you have wasted and then charge you for the eggs and bacon so I said no how can I pay for something that I did not eat she said you must understand that we running a business and I am wasting 2 dishes,and i am the first person to have conplained abkut the foid out of 100 ppl and obviously i cannot expect it to be cooked like home style food (which wasnt the expectation but the food still should be edable).I had asked her if she would pay for something she has never eaten she said she cannot answer hypectical questions because she does not go out she preffers to cook her food at home so she cannot tell me what she would pay for or not .THIS IS THE FIRST TIME IN MY WHOLE LIFE I HAVE HAD SUCH UTTERLY POOR SERVICE FROM A MANAGER NONE THE LESS .JUST TO LET YOU KNOW MRS MANGER BY YOU *********** CUSTOMERS AND FORCING CUSTOMERS TO EAT FOOD THAT'S NOT EDABLE .WON'T GET YOU A PROMOTION BECAUSE YOU NEED TO GO BACK TO CUSTOMER SERVICE TRAINING AND LEARN HOW TO SPEAK TO CUSTOMERS BECAUSE YOUR APPROCAH GETS A ZERO AND YOU BRING A BAD NAME TO THE COMPANY YOU WORK FOR .👎 And if that wasn't enough this is the managers reply to my Google review Mac Banana ***ner) 11 hours ago Hi there If you did not enjoy the beef curry then you should have not asked for another curry (chicken curry) You should have opt for something different. Our curries are our best selling savory pancake. We actually have never received one complaint about them besides being to mild or to hot for some. We hope you have a great day further. All the best CLEARLY BAD CUSTOMER EXPERIENCE IS A NORM SO FOR THEM IF YOU DON'T LIKE IT THOUGH JUST EAT WHAT YOU GET BECAUSE IT'S FINE FOR US SO IT MUST BE FINE FOR YOU
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Replies (0)KN
Kristal N
1 reviews | Active since Jan 2020
6 Nov 2023, 20:58
Poor service from management
Worst service from management ever so I ordered a beef curry pancake and when it came I was tasted it and it was horrible and it had water in it ,so I called the waiter and told him this is what's wrong with the dish and could he bring the chicken instead so he goes brings the chicken to my disappointment the chicken was over cooked tasted bland as ever and it leaves a sandy feeling on your tongue because of being over cooked so I called the waiter again and told him it's fine the curry isn't working can I have scrambled eggs instead with bacon to have with my pancake so has he is taking it back his fellow waiter tell him first take it to the manager so the manager arrives told what the problem was and guess what I was told that I am causing wastage to them that's 2 dishes now that they have to waste because I'm not happy with the food and the curry will have a sweet taste because of the veggies which I never found any veggies in the dish and I never said the curry was sweet I had correct her and said it's watery so she says you've asked for something else so I will have to charge you for 1 of the dishes that you have wasted and then charge you for the eggs and bacon so I said no how can I pay for something that I did not eat she said you must understand that we running a business and I am wasting 2 dishes,and i am the first person to have conplained abkut the foid out of 100 ppl and obviously i cannot expect it to be cooked like home style food (which wasnt the expectation but the food still should be edable).I had asked her if she would pay for something she has never eaten she said she cannot answer hypectical questions because she does not go out she preffers to cook her food at home so she cannot tell me what she would pay for or not .THIS IS THE FIRST TIME IN MY WHOLE LIFE I HAVE HAD SUCH UTTERLY POOR SERVICE FROM A MANAGER NONE THE LESS .JUST TO LET YOU KNOW MRS MANGER BY YOU *********** CUSTOMERS AND FORCING CUSTOMERS TO EAT FOOD THAT'S NOT EDABLE .WON'T GET YOU A PROMOTION BECAUSE YOU NEED TO GO BACK TO CUSTOMER SERVICE TRAINING AND LEARN HOW TO SPEAK TO CUSTOMERS BECAUSE YOUR APPROCAH GETS A ZERO AND YOU BRING A BAD NAME TO THE COMPANY YOU WORK FOR .👎
Helpful (0)
|Replies (0)KN
Kristal N
1 reviews | Active since Jan 2020
6 Nov 2023, 20:58
Poor service from management
Worst service from management ever so I ordered a beef curry pancake and when it came I was tasted it and it was horrible and it had water in it ,so I called the waiter and told him this is what's wrong with the dish and could he bring the chicken instead so he goes brings the chicken to my disappointment the chicken was over cooked tasted bland as ever and it leaves a sandy feeling on your tongue because of being over cooked so I called the waiter again and told him it's fine the curry isn't working can I have scrambled eggs instead with bacon to have with my pancake so has he is taking it back his fellow waiter tell him first take it to the manager so the manager arrives told what the problem was and guess what I was told that I am causing wastage to them that's 2 dishes now that they have to waste because I'm not happy with the food and the curry will have a sweet taste because of the veggies which I never found any veggies in the dish and I never said the curry was sweet I had correct her and said it's watery so she says you've asked for something else so I will have to charge you for 1 of the dishes that you have wasted and then charge you for the eggs and bacon so I said no how can I pay for something that I did not eat she said you must understand that we running a business and I am wasting 2 dishes,and i am the first person to have conplained abkut the foid out of 100 ppl and obviously i cannot expect it to be cooked like home style food (which wasnt the expectation but the food still should be edable).I had asked her if she would pay for something she has never eaten she said she cannot answer hypectical questions because she does not go out she preffers to cook her food at home so she cannot tell me what she would pay for or not .THIS IS THE FIRST TIME IN MY WHOLE LIFE I HAVE HAD SUCH UTTERLY POOR SERVICE FROM A MANAGER NONE THE LESS .JUST TO LET YOU KNOW MRS MANGER BY YOU *********** CUSTOMERS AND FORCING CUSTOMERS TO EAT FOOD THAT'S NOT EDABLE .WON'T GET YOU A PROMOTION BECAUSE YOU NEED TO GO BACK TO CUSTOMER SERVICE TRAINING AND LEARN HOW TO SPEAK TO CUSTOMERS BECAUSE YOUR APPROCAH GETS A ZERO AND YOU BRING A BAD NAME TO THE COMPANY YOU WORK FOR .👎
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Anonymous
1 reviews | Active since Jan 2020
3 Oct 2022, 13:06
Service excellence, friendly staff and activities galore
What an amazing experience we had over the weekend. Went there 1 &2 October 2022 since we didn’t finish all the activities we hade hoped to do on the first day due to the fact that we arrived when it was almost closing time. The staff was very professional, patient and very helpful guiding us every step of the from choosing what activities to do all the way till the last activity done. The smile and humility was amazing. Well done to the team
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Anonymous
1 reviews | Active since Jan 2020
3 Oct 2022, 13:06
Service excellence, friendly staff and activities galore
What an amazing experience we had over the weekend. Went there 1 &2 October 2022 since we didn’t finish all the activities we hade hoped to do on the first day due to the fact that we arrived when it was almost closing time. The staff was very professional, patient and very helpful guiding us every step of the from choosing what activities to do all the way till the last activity done. The smile and humility was amazing. Well done to the team
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Replies (0)NC
Nadine C
1 reviews | Active since Jan 2020
28 Oct 2019, 15:51
MacNifico at Mac Banana KZN
We recently went to Mac banana to MacNifico pizza's. To our dismay, we paid R203 for 2 medium pizza's which were dry, small, looked like cat vommit and tasted like old, expired meat. They used frozen pizza bases and blobbed a chicken mayo concoction on it in sections. They were not professional at all. The ladies that worked the counter were ill-mannered and had very bad attitudes. I would never recommend this place. They do not deserve MY well earned money. I suggest that the manager pull up his/ her socks up and give this place a major face lift as well as change up the ingredients and quality of the food. The menu is horrible and the drinks menu is very limited. NO MILKSHAKES OR FRESH JUICES.... like what the heck. No way, dont waste your time.
Helpful (0)
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Nadine C
1 reviews | Active since Jan 2020
28 Oct 2019, 15:51
MacNifico at Mac Banana KZN
We recently went to Mac banana to MacNifico pizza's. To our dismay, we paid R203 for 2 medium pizza's which were dry, small, looked like cat vommit and tasted like old, expired meat. They used frozen pizza bases and blobbed a chicken mayo concoction on it in sections. They were not professional at all. The ladies that worked the counter were ill-mannered and had very bad attitudes. I would never recommend this place. They do not deserve MY well earned money. I suggest that the manager pull up his/ her socks up and give this place a major face lift as well as change up the ingredients and quality of the food. The menu is horrible and the drinks menu is very limited. NO MILKSHAKES OR FRESH JUICES.... like what the heck. No way, dont waste your time.
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Replies (0)MF
MANDY F
1 reviews | Active since Jan 2020
8 Apr 2019, 07:16
SHOCKING FOOD AND SERVICE AT MACBANANAS
What a total rip off. Pancakes are way overpriced and are dry, dry, dry, as they are very stingy with the syrup and toppings. The attitude of the manageress and owners daughter left a lot to be desired. We were all very disappointed with what was served to us and the fact that they charged us R15 for additional syrup and R3 for a take away container is totally ridiculous. They are trying to make out that they care about the environment and that is why they are charging for straws and take away containers – well if they cared so much, they would not pocket that money that they take for these items, but should rather donate these funds to some sort of environmental cause!!! Their food and service has gone way down in our books and we certainly will not be going back. We made the big mistake of not checking out their reviews before we went there – What a waste of money. Next time we bypass them and head for waffle house instead.
Helpful (0)
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MANDY F
1 reviews | Active since Jan 2020
8 Apr 2019, 07:16
SHOCKING FOOD AND SERVICE AT MACBANANAS
What a total rip off. Pancakes are way overpriced and are dry, dry, dry, as they are very stingy with the syrup and toppings. The attitude of the manageress and owners daughter left a lot to be desired. We were all very disappointed with what was served to us and the fact that they charged us R15 for additional syrup and R3 for a take away container is totally ridiculous. They are trying to make out that they care about the environment and that is why they are charging for straws and take away containers – well if they cared so much, they would not pocket that money that they take for these items, but should rather donate these funds to some sort of environmental cause!!! Their food and service has gone way down in our books and we certainly will not be going back. We made the big mistake of not checking out their reviews before we went there – What a waste of money. Next time we bypass them and head for waffle house instead.
0
Replies (0)