Review of MAC Counter at Foschini Canal Walk

I recently visited the MAC counter at Foschini Canal Walk as I was interested in changing my foundation to something with better coverage. Unfortunately, my experience was quite disappointing.

The assistant who helped me was not very enthusiastic. Although she asked the necessary questions and selected two different foundation shades, the trial application was handled poorly. I specifically asked for my makeup to be removed from my eye area down to my cheekbone so I could properly see the foundation app****. Instead, she only removed a tiny 3x3cm patch, making it impossible to get a clear view. When I repeated my request, the same small patch was removed again.

The little foundation that was app**** was not blended properly, and when I asked again to see more, I was quickly asked if I intended to purchase the product. What was even more concerning was that she told me the shade matched my neck, yet she had never compared it to my neck (I was wearing a scarf, and she never asked me to remove it).

I left the counter feeling frustrated and disappointed. A proper trial and half-face application is standard practice when helping a customer choose a foundation, especially given the investment in MAC products. With so many other beauty counters and brands available, I find it surprising that a potential sale of both foundation and primer was lost due to such a lack of effort.