Active since Nov 2021
I purchased the Empisal 120A Dressmaker about two years ago, and it has been nothing but a frustrating experience from the very start. The machine constantly gives problems — the thread bunches up as soon as I begin sewing, embroidery stitches never look anything like the patterns indicated, and the thread keeps slipping off the upper guide. No matter how many adjustments I try, I cannot get it to sew properly. For a product I trusted to deliver reliable results, this has been incredibly disappointing and disheartening. I even contacted Empisal customer care for help, but the only response I received was a vague “Where are you located?” with no actual guidance or support. For a brand that’s supposed to stand for quality, I expected far better. Unfortunately, I cannot recommend this machine based on my experience.
I recently visited the MAC counter at Foschini Canal Walk as I was interested in changing my foundation to something with better coverage. Unfortunately, my experience was quite disappointing. The assistant who helped me was not very enthusiastic. Although she asked the necessary questions and selected two different foundation shades, the trial application was handled poorly. I specifically asked for my makeup to be removed from my eye area down to my cheekbone so I could properly see the foundation app****. Instead, she only removed a tiny 3x3cm patch, making it impossible to get a clear view. When I repeated my request, the same small patch was removed again. The little foundation that was app**** was not blended properly, and when I asked again to see more, I was quickly asked if I intended to purchase the product. What was even more concerning was that she told me the shade matched my neck, yet she had never compared it to my neck (I was wearing a scarf, and she never asked me to remove it). I left the counter feeling frustrated and disappointed. A proper trial and half-face application is standard practice when helping a customer choose a foundation, especially given the investment in MAC products. With so many other beauty counters and brands available, I find it surprising that a potential sale of both foundation and primer was lost due to such a lack of effort.
3 months later and I am still waiting for myway to get back to me w.r.t. an Insurance claim. I signed up for an, access amount of R2000. The agreement in the policy closule is that the access is R5000 in the event that an accident happens in 3 months from inception of the policy. They just don't respond. Not even to a 2nd claim I submitted when my house roof was damaged.
I saw the pot planters adverti*****t on Marketplace and made an enquiry. The invoice was received within 2 days and payment done on the same day. This all happened on the 27th of September. Needless to say - I have not received any goods till date. I have asked for my money back but apparently the goods are still in transit. Followed up again and the goods have been re-send. This time I received a tracking number but I just know that this transaction is not going to be fulfilled. Quite sad in times where we want to support smaller businesses and have to deal with people who do not deliver - after they have received their payment of cause.
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