Not keeping appointment and No feedback

<p>We used this company in 2013 to have gutters installed.  Recently contacted them for some small changes to some of our down pipes.  I received a call from a representative saying he would be at my home during that week.  He promised to call before arriving.  A week later - no call,  no appointment made.  Queried this again.  This time I didn't even receive a response.  I'm assuming the job is too small for them to be bothered.  Shocking customer service.  And to think I recommended them in 2013.</p>