I'm disappointed with their lack and poor service

It's been a month now of waiting for my couch, it's excuse after excuse, the thing is they don't know, how this is affecting me and my family, my partner thinks I didn't buy the couch, and ate the money, we've been fighting for three weeks now, my mom is too old and sick and can't sit on those old plastic chairs anymore they're killing her back, the big bosses of this shop must come forward before we mobilize people and take this X, Twitter