MA
Mattress and Couch Factory Outlet Kolonnade Mall
Unclaimed Business
MA
Mattress and Couch Factory Outlet Kolonnade Mall
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Clinton M
1 reviews | Active since Jan 2020
17 Dec 2024, 13:35
TERMINALLY ILL PATIENT ****MED BY MATTRESS AND COUCH
On the 3rd of December i visited your store, as i was in the market for a new double bed matrass. I sat on a few, and decided to take the Double for R4500, seeing as I've been saving for it for months. The Salesman , Sam, Assisted me, but when it came to paying, my card wouldn't swipe.. He asked if I could do an Eft, but I showed him my phone, that had fallen and was cracked in such a way that you cant read Anything on it. he gave me his card, and said that he will forward the bank details to me , so i can pay the R4500 and the 350 delivery. I told him, make sure you Email it, because i cant read anything on the phone. the next day, i could hear a few messages come in on my phone, but couldn't see who it was from. Well it was WhatsApp from Sam, with a pdf document containing the banking details and full amount for the mattress we spoke about 24 hours ago. Just a bit of info, I have a VERY old solid wooden 4 post bed, that takes a Double bed mattress, which i have bought 8 mattresses for, After 7 unanswered calls to Sam, to get the banking details, I contacted a lady from the Eastrand mall store, and she supp**** me with banking details. i made an immediate payment and sent trough proof to the email address supp****... They delivered the Mattress on Friday, after me Begging for a earlier date, seeing as the mattress is for my wife that is terminally ill with Stage 4 Cancer. The weekend i was on Night shift, and Monday i spent the entire day assembling the bed. Once it was time for the mattress, i didn't even take off the plastic, and saw that it was sticking out about 10cm ..... It was a QUEEN size ..... Not Double like we discussed. When I contacted Sam, He was Extremely RUDE.. Stating that I must go and read my Quote again and see that he sent me a quote for a queen size... This is the same quote that he sent me on WhatsApp, that i couldn't open. I said to him that I have a terminally ill wife that cant sleep on the couch tonight, and he said Thats not his problem. He's sollution is that they come and exchange the mattress, at a R675 (15%) handling fee, and a R350 delivery. WHY MUST I PAY FOR THEIR MISTAKE, He claims that that is what they do with ALL their returns, and that is the ONLY way he'll replace the queen with the Correct double, To care for a Cancer Patient takes a LOT of Money, and I cant afford to pay for Someone else's mistake, Then he claims, that the R675 is for removing it from its original packaging, yet I sent him a pic of the mattress still with its original plastic on, I have spoken to a few people, that had the same **** run on them.. EXACTLY the same. One man said that the king size mattress that was picked faulty, is still in his garage, Mattress and Couch refuses to fix their mistake for free, he said that his payment extra was R1700, I am Sadly going to let my wife sleep on the recliner chair tonight, because Sam said, If I dont pay the R1025 by 14:30, he wont help me further. The service I received was HORRIFIC, The ill and elderly is supposed to be the people who dont get ****med, yet they still try and ****** the last cent from her.
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Clinton M
1 reviews | Active since Jan 2020
17 Dec 2024, 13:35
TERMINALLY ILL PATIENT ****MED BY MATTRESS AND COUCH
On the 3rd of December i visited your store, as i was in the market for a new double bed matrass. I sat on a few, and decided to take the Double for R4500, seeing as I've been saving for it for months. The Salesman , Sam, Assisted me, but when it came to paying, my card wouldn't swipe.. He asked if I could do an Eft, but I showed him my phone, that had fallen and was cracked in such a way that you cant read Anything on it. he gave me his card, and said that he will forward the bank details to me , so i can pay the R4500 and the 350 delivery. I told him, make sure you Email it, because i cant read anything on the phone. the next day, i could hear a few messages come in on my phone, but couldn't see who it was from. Well it was WhatsApp from Sam, with a pdf document containing the banking details and full amount for the mattress we spoke about 24 hours ago. Just a bit of info, I have a VERY old solid wooden 4 post bed, that takes a Double bed mattress, which i have bought 8 mattresses for, After 7 unanswered calls to Sam, to get the banking details, I contacted a lady from the Eastrand mall store, and she supp**** me with banking details. i made an immediate payment and sent trough proof to the email address supp****... They delivered the Mattress on Friday, after me Begging for a earlier date, seeing as the mattress is for my wife that is terminally ill with Stage 4 Cancer. The weekend i was on Night shift, and Monday i spent the entire day assembling the bed. Once it was time for the mattress, i didn't even take off the plastic, and saw that it was sticking out about 10cm ..... It was a QUEEN size ..... Not Double like we discussed. When I contacted Sam, He was Extremely RUDE.. Stating that I must go and read my Quote again and see that he sent me a quote for a queen size... This is the same quote that he sent me on WhatsApp, that i couldn't open. I said to him that I have a terminally ill wife that cant sleep on the couch tonight, and he said Thats not his problem. He's sollution is that they come and exchange the mattress, at a R675 (15%) handling fee, and a R350 delivery. WHY MUST I PAY FOR THEIR MISTAKE, He claims that that is what they do with ALL their returns, and that is the ONLY way he'll replace the queen with the Correct double, To care for a Cancer Patient takes a LOT of Money, and I cant afford to pay for Someone else's mistake, Then he claims, that the R675 is for removing it from its original packaging, yet I sent him a pic of the mattress still with its original plastic on, I have spoken to a few people, that had the same **** run on them.. EXACTLY the same. One man said that the king size mattress that was picked faulty, is still in his garage, Mattress and Couch refuses to fix their mistake for free, he said that his payment extra was R1700, I am Sadly going to let my wife sleep on the recliner chair tonight, because Sam said, If I dont pay the R1025 by 14:30, he wont help me further. The service I received was HORRIFIC, The ill and elderly is supposed to be the people who dont get ****med, yet they still try and ****** the last cent from her.
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Anli T
1 reviews | Active since Jan 2020
12 Dec 2024, 14:22
Worst service ever
Worst service ever. Delivery isn't delivered as AGREED upon. They deliver whenever they want. Best thing about delivering whenever they want, is that they can choose whether they want to assemble your furniture or not! Had to wait 7 weeks before someone agreed to help and when they came in to help us, they said they only have time to assemble 1 of the 4 things we requested be assembled after my husband assembled half off it already. When we contacted the manager Michelle about this, she pointed the finger at me and my husband and stated that we should speak to a sales consultant and that she cannot be of much help as that is part of the warehouse team. Please do not use them.
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Anli T
1 reviews | Active since Jan 2020
12 Dec 2024, 14:22
Worst service ever
Worst service ever. Delivery isn't delivered as AGREED upon. They deliver whenever they want. Best thing about delivering whenever they want, is that they can choose whether they want to assemble your furniture or not! Had to wait 7 weeks before someone agreed to help and when they came in to help us, they said they only have time to assemble 1 of the 4 things we requested be assembled after my husband assembled half off it already. When we contacted the manager Michelle about this, she pointed the finger at me and my husband and stated that we should speak to a sales consultant and that she cannot be of much help as that is part of the warehouse team. Please do not use them.
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modiehi M
1 reviews | Active since Jan 2020
17 Nov 2024, 05:13
I'm disappointed with their lack and poor service
It's been a month now of waiting for my couch, it's excuse after excuse, the thing is they don't know, how this is affecting me and my family, my partner thinks I didn't buy the couch, and ate the money, we've been fighting for three weeks now, my mom is too old and sick and can't sit on those old plastic chairs anymore they're killing her back, the big bosses of this shop must come forward before we mobilize people and take this X, Twitter
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modiehi M
1 reviews | Active since Jan 2020
17 Nov 2024, 05:13
I'm disappointed with their lack and poor service
It's been a month now of waiting for my couch, it's excuse after excuse, the thing is they don't know, how this is affecting me and my family, my partner thinks I didn't buy the couch, and ate the money, we've been fighting for three weeks now, my mom is too old and sick and can't sit on those old plastic chairs anymore they're killing her back, the big bosses of this shop must come forward before we mobilize people and take this X, Twitter
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Replies (0)SH
Sean H
1 reviews | Active since Jan 2020
6 Aug 2024, 15:13
Unprofessional and rude personal selling default products
I won't recommend Mattress and Couch they sell factory fault products and get told by a lady name Michelle that it's not there fault and is unwilling to assist and try to help very rude bad service Sam saleperson after receiving your money you own your own whether thd product or not delivery service is a nightmare not organized at all just terrible service from Mattress and Couch Kollanade
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Sean H
1 reviews | Active since Jan 2020
6 Aug 2024, 15:13
Unprofessional and rude personal selling default products
I won't recommend Mattress and Couch they sell factory fault products and get told by a lady name Michelle that it's not there fault and is unwilling to assist and try to help very rude bad service Sam saleperson after receiving your money you own your own whether thd product or not delivery service is a nightmare not organized at all just terrible service from Mattress and Couch Kollanade
0
Replies (0)DL
Dibueng L
1 reviews | Active since Jan 2020
11 Mar 2024, 07:01
Bad quality and bad services
I bought a wardrobe from mattress and couch on the 13th of feb and I was told the delivery will on Wednesday the following week.the guys came and I wasn’t impressed with the installations ,the hanging rack is falling off and I can’t hang clothes .I showed them before they left ,the told me that there’s nothing they can do as it comes like that.I called the store while they were still here and they said they will replace the rack tubes .till today they have been giving me excuses.and the wardrobe is strongly smelling of a paint ,It’s bad the quality is also poor it can break anytime Almost all the nails weren’t used for the wardrobe they said it’s the remaining nails but how possible as none of specific one weren’t used . I’m stuck with a wardrobe I am not using I told them to fetch it I nolonger want it .they said they can’t refund me . The person who was assisting me Sam gave me email address and said we won’t refund you .
Helpful (0)
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Dibueng L
1 reviews | Active since Jan 2020
11 Mar 2024, 07:01
Bad quality and bad services
I bought a wardrobe from mattress and couch on the 13th of feb and I was told the delivery will on Wednesday the following week.the guys came and I wasn’t impressed with the installations ,the hanging rack is falling off and I can’t hang clothes .I showed them before they left ,the told me that there’s nothing they can do as it comes like that.I called the store while they were still here and they said they will replace the rack tubes .till today they have been giving me excuses.and the wardrobe is strongly smelling of a paint ,It’s bad the quality is also poor it can break anytime Almost all the nails weren’t used for the wardrobe they said it’s the remaining nails but how possible as none of specific one weren’t used . I’m stuck with a wardrobe I am not using I told them to fetch it I nolonger want it .they said they can’t refund me . The person who was assisting me Sam gave me email address and said we won’t refund you .
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Replies (0)DS
Denver S
1 reviews | Active since Jan 2020
12 Oct 2023, 21:27
Bad Customer Service
I ordered a bed for delivery in the morning between 8 and 12 but the bed was only delivered after 13h00. The sales agent was not at all understanding or helpful. The delivery company failed to keep to their commitment. Half the day was wasted waiting for the delivery. We have to pay for delivery service which is unreliable.
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Denver S
1 reviews | Active since Jan 2020
12 Oct 2023, 21:27
Bad Customer Service
I ordered a bed for delivery in the morning between 8 and 12 but the bed was only delivered after 13h00. The sales agent was not at all understanding or helpful. The delivery company failed to keep to their commitment. Half the day was wasted waiting for the delivery. We have to pay for delivery service which is unreliable.
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Desiree R
1 reviews | Active since Jan 2020
10 May 2023, 14:02
**** bed base
Don't even bother going to this shop. Their bed bases don't even last a day, they make the loudest noise and gets worse as time goes on. They don't give refund you will exchange the base a million times and it's all the same, its extremely exhausting. They won't even show you their refund policy because they "don't have in store", how crazy is that.
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Desiree R
1 reviews | Active since Jan 2020
10 May 2023, 14:02
**** bed base
Don't even bother going to this shop. Their bed bases don't even last a day, they make the loudest noise and gets worse as time goes on. They don't give refund you will exchange the base a million times and it's all the same, its extremely exhausting. They won't even show you their refund policy because they "don't have in store", how crazy is that.
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