TERMINALLY ILL PATIENT ****MED BY MATTRESS AND COUCH

On the 3rd of December i visited your store, as i was in the market for a new double bed matrass. I sat on a few, and decided to take the Double for R4500, seeing as I've been saving for it for months. The Salesman , Sam, Assisted me, but when it came to paying, my card wouldn't swipe.. He asked if I could do an Eft, but I showed him my phone, that had fallen and was cracked in such a way that you cant read Anything on it. he gave me his card, and said that he will forward the bank details to me , so i can pay the R4500 and the 350 delivery. I told him, make sure you Email it, because i cant read anything on the phone. the next day, i could hear a few messages come in on my phone, but couldn't see who it was from. Well it was WhatsApp from Sam, with a pdf document containing the banking details and full amount for the mattress we spoke about 24 hours ago. Just a bit of info, I have a VERY old solid wooden 4 post bed, that takes a Double bed mattress, which i have bought 8 mattresses for, After 7 unanswered calls to Sam, to get the banking details, I contacted a lady from the Eastrand mall store, and she supp**** me with banking details. i made an immediate payment and sent trough proof to the email address supp****... They delivered the Mattress on Friday, after me Begging for a earlier date, seeing as the mattress is for my wife that is terminally ill with Stage 4 Cancer. The weekend i was on Night shift, and Monday i spent the entire day assembling the bed. Once it was time for the mattress, i didn't even take off the plastic, and saw that it was sticking out about 10cm ..... It was a QUEEN size ..... Not Double like we discussed. When I contacted Sam, He was Extremely RUDE.. Stating that I must go and read my Quote again and see that he sent me a quote for a queen size... This is the same quote that he sent me on WhatsApp, that i couldn't open. I said to him that I have a terminally ill wife that cant sleep on the couch tonight, and he said Thats not his problem. He's sollution is that they come and exchange the mattress, at a R675 (15%) handling fee, and a R350 delivery. WHY MUST I PAY FOR THEIR MISTAKE, He claims that that is what they do with ALL their returns, and that is the ONLY way he'll replace the queen with the Correct double, To care for a Cancer Patient takes a LOT of Money, and I cant afford to pay for Someone else's mistake, Then he claims, that the R675 is for removing it from its original packaging, yet I sent him a pic of the mattress still with its original plastic on, I have spoken to a few people, that had the same **** run on them.. EXACTLY the same. One man said that the king size mattress that was picked faulty, is still in his garage, Mattress and Couch refuses to fix their mistake for free, he said that his payment extra was R1700, I am Sadly going to let my wife sleep on the recliner chair tonight, because Sam said, If I dont pay the R1025 by 14:30, he wont help me further. The service I received was HORRIFIC, The ill and elderly is supposed to be the people who dont get ****med, yet they still try and ****** the last cent from her.