CM
Clinton M
Active since Sep 2023
5
Reviews
0
Industries
Reviews
5 reviews6 months ago
Cancer patient waiting now for the 2nd week , still no Service.
Yesterday, the technician called and said he is just waiting for a part. Then he will come trough for the repair. He arrived, with No part. Just drained the water, and said, it should work. When I asked, where is the new pump, he said, he forgot it at the office. He will be back with the part today..... Today, my phone just gives one ring from a 011 nr, before I can answer the phone, it shows miss call.... When I enquired on WhatsApp, they said. We try to call you 3 times. But you don't answer. This is becoming ridiculous! Even after I begged them to sort it out, with my wife's cancer, I MUST wash her bedding and clothing every 2 days.... Its been more than a week now. And Samsung is just playing games.
106 replies
6 months ago
Cancer patient needs clean linen daily, Yet Customer service KNOWS Nothing
I bought a Samsung washing machine in December from game. Last week it stopped pumping the water out. I was on WhatsApp with Katlego from Samsung Customer service. After wasting hundreds of liters of water, doing his tests.... it was noted that the pump has failed. I bought the washing machine for my wife , who has stage 4 cancer and her bedding and clothes has to be washed daily. Now for the last week I had to wash everything by hand, because katlego never booked an emergency technician to repair it. I engaged the Samsung call centre this morning , and they know nothing about me, or my broken machine... I can't stress how urgent I need this machine... I can't be messed around like this.. Its not the Samsung brand that im upset with... I have 2 Samsung phones, TV, as well as the Machine... I'm upset with their service.
159 replies
10 months ago
Makro Messes up Cancer Patient's last birthday
I ordered a Sewing machine for my wife's birthday, last week and when the parcel arrived, and I opened it .... it was a smart pulse 12v charger. My wife is a stage 4 cancer patient that has lympnode, liver, pancreas and lung cancer. This is her last birthday with us. And wanted the Sewing machine to do patch jackets as part of her therapy. After 8 emails, all Makro had to say is, we'll refund you , This is Totally unexpected by me. As all I wanted was her Sewing machine. I don't want a refund. I want to see a courier guy at my gate , with the right product I ordered. Seeing as it was Makro's error, packaging the wrong item..... I expect Makro to have a sewing machine at my residence Today!. I don't want a refund!!!!!
53 replies
16 months ago
TERMINALLY ILL PATIENT ****MED BY MATTRESS AND COUCH
On the 3rd of December i visited your store, as i was in the market for a new double bed matrass. I sat on a few, and decided to take the Double for R4500, seeing as I've been saving for it for months. The Salesman , Sam, Assisted me, but when it came to paying, my card wouldn't swipe.. He asked if I could do an Eft, but I showed him my phone, that had fallen and was cracked in such a way that you cant read Anything on it. he gave me his card, and said that he will forward the bank details to me , so i can pay the R4500 and the 350 delivery. I told him, make sure you Email it, because i cant read anything on the phone. the next day, i could hear a few messages come in on my phone, but couldn't see who it was from. Well it was WhatsApp from Sam, with a pdf document containing the banking details and full amount for the mattress we spoke about 24 hours ago. Just a bit of info, I have a VERY old solid wooden 4 post bed, that takes a Double bed mattress, which i have bought 8 mattresses for, After 7 unanswered calls to Sam, to get the banking details, I contacted a lady from the Eastrand mall store, and she supp**** me with banking details. i made an immediate payment and sent trough proof to the email address supp****... They delivered the Mattress on Friday, after me Begging for a earlier date, seeing as the mattress is for my wife that is terminally ill with Stage 4 Cancer. The weekend i was on Night shift, and Monday i spent the entire day assembling the bed. Once it was time for the mattress, i didn't even take off the plastic, and saw that it was sticking out about 10cm ..... It was a QUEEN size ..... Not Double like we discussed. When I contacted Sam, He was Extremely RUDE.. Stating that I must go and read my Quote again and see that he sent me a quote for a queen size... This is the same quote that he sent me on WhatsApp, that i couldn't open. I said to him that I have a terminally ill wife that cant sleep on the couch tonight, and he said Thats not his problem. He's sollution is that they come and exchange the mattress, at a R675 (15%) handling fee, and a R350 delivery. WHY MUST I PAY FOR THEIR MISTAKE, He claims that that is what they do with ALL their returns, and that is the ONLY way he'll replace the queen with the Correct double, To care for a Cancer Patient takes a LOT of Money, and I cant afford to pay for Someone else's mistake, Then he claims, that the R675 is for removing it from its original packaging, yet I sent him a pic of the mattress still with its original plastic on, I have spoken to a few people, that had the same **** run on them.. EXACTLY the same. One man said that the king size mattress that was picked faulty, is still in his garage, Mattress and Couch refuses to fix their mistake for free, he said that his payment extra was R1700, I am Sadly going to let my wife sleep on the recliner chair tonight, because Sam said, If I dont pay the R1025 by 14:30, he wont help me further. The service I received was HORRIFIC, The ill and elderly is supposed to be the people who dont get ****med, yet they still try and ****** the last cent from her.
0 replies
31 months ago
Get in your wheelchair and go 4km to another store.
This morning I got into my wheelchair, and headed down to Checkers hyper to withdraw a cash send that someone sent me, when I arrived there, I was told that I can't collect it, due to Capitec system being offline. So I wheeled my way home. I contacted Capitec via FB messenger, and was told by the agent, Go and collect it from a Shoprite or boxer... This after I told them I'm disabled, and the nearest Shoprite etc is 4 km away. After explaining this, the agent told me, I should look for someone to go collect it for me. I don't have anyone else to ask, and I can't get an Uber there, seeing as that cash send is the only Money we have. Instead of saying, relax sir, we'll sort out the checkers problem, they try and get a disabled person to roll kilometres just to collect somewhere else. I'm really disappointed in the service I received from the agent, and feel discriminated against ....
131 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)