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Anli T
Active since Dec 2024
3
Reviews
0
Industries
Reviews
3 reviews7 months ago
Ryno was very helpful and insightful
Ryno was very helpful and insightful. He really helped us get something that suits our pockets and lifestyle. Would definitely give him a call again!
53 replies
16 months ago
Plain **** service even from management. Worst to be honest.
I am currently a new customer to Teljoy, got a washing machine on their rent to own application about 3 month ago. First two months the debit order went off with no problems. However, in Dec the debit order never went off. When I realised this, on the 6th of Dec I immediately called the call centre and the lady told me not to worry as the debit order will go off on the 7th and there are no problems on the account. I then waited for the debit order to go off as discussed with the call centre and that never happened. I then made an immediate payment after calling the call cente again on the 9th to state my case and was again advised not to worry but to my better judgement decided to rather pay manually. I then received a notice on my credit report stating i am in arrears with teljoy. Note that i called twice and made a payment. Now, after doing extensive research on the matter it has come to my attention that teljoy is corporate bullies, doing just as they please and I am not the only one sitting with this issue. I have even spoken to management and have multiple emails on record where they admitted to the fact that they are aware that this issue was on their side and they requested for recordings etc. no feedback as yet. Maybe we should start a class act and stop these bullies from hiding behind the credit act when they know this is a rental agreement, maybe we should get a lawyer to ask for their RCP number since they ignore Joe Soap? You guys know that this is wrong and best believe i will not accept this. I will even get the media involved if I have to.
336 replies
16 months ago
Worst service ever
Worst service ever. Delivery isn't delivered as AGREED upon. They deliver whenever they want. Best thing about delivering whenever they want, is that they can choose whether they want to assemble your furniture or not! Had to wait 7 weeks before someone agreed to help and when they came in to help us, they said they only have time to assemble 1 of the 4 things we requested be assembled after my husband assembled half off it already. When we contacted the manager Michelle about this, she pointed the finger at me and my husband and stated that we should speak to a sales consultant and that she cannot be of much help as that is part of the warehouse team. Please do not use them.
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)