Macpro Appliances Services
Claimed Business
Macpro Appliances Services
Claimed Business
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Macpro Appliances Services delivers a polarized customer experience. Satisfied customers praise friendly, efficient technicians who resolve appliance issues promptly, with staff members like Prince and Philimon earning personal commendations. However, a significant portion of customers report repeated failed repair attempts, poor communication, and shoddy workmanship. Recurring complaints include technicians visiting multiple times without fixing the problem, extended delays when appliances are taken to the workshop, and difficulty reaching the company for updates. Rude staff interactions and unresolved repairs further erode trust among dissatisfied customers.
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
-34
Recommended: Unlikely
Review Distribution
3.4|16 Reviews
Jun '25 - May '26
5(56.3%)
4(6.3%)
3(0%)
2(0%)
1(37.5%)
5(56.3%)
4(6.3%)
3(0%)
2(0%)
1(37.5%)
Frequently Asked Questions About Macpro Appliances Services
Based on recent customer reviews, Macpro Appliances Services delivers a polarized customer experience. Satisfied customers praise friendly, efficient technicians who resolve appliance issues promptly, with staff members like Prince and Philimon earning personal commendations. However, a significant portion of customers report repeated failed repair attempts, poor communication, and shoddy workmanship. Recurring complaints include technicians visiting multiple times without fixing the problem, extended delays when appliances are taken to the workshop, and difficulty reaching the company for updates. Rude staff interactions and unresolved repairs further erode trust among dissatisfied customers.
Macpro Appliances Services has a TrustIndex of 0 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked Macpro Appliances Services across 119 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRM
Rirhandzu M
1 reviews | Active since Jan 2020
19 Mar 2026, 09:25
The technician Prince was friendly in his service and was able to immediately diagnose the issue being that my fridge needed to be filled with gas
The technician Prince was friendly in his service and was able to immediately diagnose the issue being that my fridge needed to be filled with gas. His colleague also removed all the frost and ice that had accumulated in the freezer section. A great service was provided by both and my refrigerator freezer is now working optimally.
Helpful (0)
|Replies (0)RM
Rirhandzu M
1 reviews | Active since Jan 2020
19 Mar 2026, 09:25
The technician Prince was friendly in his service and was able to immediately diagnose the issue being that my fridge needed to be filled with gas
The technician Prince was friendly in his service and was able to immediately diagnose the issue being that my fridge needed to be filled with gas. His colleague also removed all the frost and ice that had accumulated in the freezer section. A great service was provided by both and my refrigerator freezer is now working optimally.
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Ntombi N
1 reviews | Active since Jan 2020
27 Jan 2026, 18:58
Bad news
Worst company ever , their technicians are ***********. Bought a washing machine Hisense and it started leaking and making some noise, this company was allocated to do the repairs of which took them to come 4 times to repair it with no change . The technicians are somehow ***********. Last they decided to take it in for repairs at thier workshop and was supposed to get returned in 5 days but took 2 weeks until it gets returned. I had to call them daily until it got delivered, now it's here but the drainage pipe wasnt delivered with it . Now I don't even know of it's in good working condition.
Helpful (0)
|Replies (0)NN
Ntombi N
1 reviews | Active since Jan 2020
27 Jan 2026, 18:58
Bad news
Worst company ever , their technicians are ***********. Bought a washing machine Hisense and it started leaking and making some noise, this company was allocated to do the repairs of which took them to come 4 times to repair it with no change . The technicians are somehow ***********. Last they decided to take it in for repairs at thier workshop and was supposed to get returned in 5 days but took 2 weeks until it gets returned. I had to call them daily until it got delivered, now it's here but the drainage pipe wasnt delivered with it . Now I don't even know of it's in good working condition.
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Replies (0)NN
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Billaboy
1 reviews | Active since Jan 2020
1 Sept 2025, 15:42
"Top-notch service! 🚨 The team was prompt, professional, and fixed my machine in no time
"Top-notch service! 🚨 The team was prompt, professional, and fixed my machine in no time. 💯 Their prices were reasonable, and their communication was excellent. 👍 Highly recommend for all your appliance repair needs! 👏 5/5 stars ⭐️"
Helpful (0)
|Replies (0)B
Billaboy
1 reviews | Active since Jan 2020
1 Sept 2025, 15:42
"Top-notch service! 🚨 The team was prompt, professional, and fixed my machine in no time
"Top-notch service! 🚨 The team was prompt, professional, and fixed my machine in no time. 💯 Their prices were reasonable, and their communication was excellent. 👍 Highly recommend for all your appliance repair needs! 👏 5/5 stars ⭐️"
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