Bad Customer Service from Makro Cape Gate Returns Department - Keenan

I contacted Marko Cape Gate on the 25th Feb and eventually got through to Keenan.

He did not seem to know what was happening with the matter and said that he would investigate and give me a call back the same day by the latest 16:00pm.

Today is the 26th of Feb, and I'm still waiting on his call back.

I've said to him that I never received a message to state that the laptop was sent to the service provider, I only received the message on the 5th February that the laptop was booked in.

ONLY YESTERDAY after I phoned him, did I receive a message saying that the laptop was sent to the service provider !!!!

So Keenan was sitting with the laptop from the 5th february and did not prioritize this matter as he promised to do.

Very rudely on the call Keenan said to me that JNB is not around the corner and it will take 21 days for this to be resolved. So I'm not sure now when the 21 days are starting, because he only sent the laptop to the Provider on the 26th Feb.

This is shocking service , the worst service I've ever experienced from a store.

So I assume the client needs to call in again, sit for at least an half an hour on the call waiting on Keenan's feedback.

I want a refund on this laptop !! It is totally unacceptable that I need to struggle for more than a year back and forth with the Makro team.