Active since Mar 2016
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36 reviews14 months ago
Bad Customer Service from Makro Cape Gate Returns Department - Keenan
I contacted Marko Cape Gate on the 25th Feb and eventually got through to Keenan. He did not seem to know what was happening with the matter and said that he would investigate and give me a call back the same day by the latest 16:00pm. Today is the 26th of Feb, and I'm still waiting on his call back. I've said to him that I never received a message to state that the laptop was sent to the service provider, I only received the message on the 5th February that the laptop was booked in. ONLY YESTERDAY after I phoned him, did I receive a message saying that the laptop was sent to the service provider !!!! So Keenan was sitting with the laptop from the 5th february and did not prioritize this matter as he promised to do. Very rudely on the call Keenan said to me that JNB is not around the corner and it will take 21 days for this to be resolved. So I'm not sure now when the 21 days are starting, because he only sent the laptop to the Provider on the 26th Feb. This is shocking service , the worst service I've ever experienced from a store. So I assume the client needs to call in again, sit for at least an half an hour on the call waiting on Keenan's feedback. I want a refund on this laptop !! It is totally unacceptable that I need to struggle for more than a year back and forth with the Makro team.
0 replies
14 months ago
Makro Cape Gate - Shocking Customer Service from Returns Department
In the beginning of 2024 I bought a Proline Laptop for my daughter from Makro Cape Gate. Ever since then this laptop is giving problems. I've now returned it to them for the 4th time, insisting that I need a refund on this laptop because its faulty. Keenan from the Returns department promised to take this into his own hands and ensure that this matter gets resolved asap. Since the 5th Feb 2025 when the laptop was taken back AGAIN to Makro, I did not receive any communication from Keenan up until now. Phoning several times, leaving him messages which he never returns. This is totally unacceptable Customer Service from a Senior. I have explained to Keenan and the other staff at Makro Cape Gate Returns department that this is critical and I need my refund on this laptop ASAP. My daughter is Homeschooling and did not touch her work for Jan and February because of this faulty laptop ! This is totally unacceptable that such service is received. Today 20/02/2025 I have called Marko Cape Gate Reception and again NO Manager available to assist with this matter , also no Keenan to be found. Everytime no one can be reached, I have to drive all the way from Paarl to Cape Gate only to be told, "Oh mam, we need to look into this bla bla bla" the same story all the time. They then go to the back and take their sweet time , whilst the customer is standing and waiting at the counter for them to come back. This is the worse service I've ever experienced. There is no urgency towards this case now going on for a whole YEAR.
53 replies
17 months ago
Proline Laptop - Not good to buy - Software Problems
I bought a Laptop at Makro Cape Gate Cape Town the beginning of this year 2024 so the unit is still under warranty. This will be now the 3rd time that I had to take the laptop in , because it keeps asking for update which was done several times already. The lady at Makro from Proline reset the laptop aswell after I told her not to do so because my daughter is writing exams (Home school) and cannot afford to lose all the documents on her laptop. She did not listen and reset the whole laptop. This is ongoing and I've made it very clear that I need the Laptop to be send in to Proline to check and advise. This is ridiculous driving up and down all the time , and the lady at Makro is not helpful at all.
0 replies
24 months ago
Arrogant , rude man - No need for call
Received a call telling me that NCR told them that I was placed under debt review by mistake. Arrogant man that called. Rude ! Telling me to stop fiddle around and listen to what he is saying. So I drop the phone down on him. There no need for me to receive any financial support as I am in a well Financial state. Not sure why they are calling people just to be so rude and trying to mess around. They definitely dont take note of the Poppi act.
0 replies
26 months ago
Netvendor - Terrible Service , No Urgency to assist client
They have changed their Mobile app, and remove the Zapper and Ozow option to purchase electricity. Only Debit order, Credit Card or EFT can be used. My Debit order nor Credit Card option is working so now buying via EFT. Purchased on Sunday, and still waiting for my token. In contact with them the whole of today but there is just no urgency from their side to assist. Sitting without electricity, so therefore had to buy more via my bank, just to have electricity to work and for my child to do her home school. After constantly following up, I am now told there's a problem with my bank. How can there be an issue with MY BANK, if I've done the EFT, send through the POP and screenshot whereby the bank confirmed and given a Reference number for the EFT. This is inconvenient , and we were also not notified that there will be changes on the Mobile App.
116 replies
27 months ago
NEDBANK, *****, FALSE INFORMATION - TO CONSUMER
This is an on going problem for years now, which is just not getting resolved. I had an Nedbank Cheque account many years ago, which then seems to have gone into an overdraft. Nedbank is claiming now that there are arrears outstanding for a mortgage !! I have been requesting for documentation whereby I signed for any mortgage, and Nedbank just do not get back to me. I want this matter resolved ASAP, because this is affecting my Credit Profile unnecessary. Because I do not have any mortgage on my name. Again today I called Nedbank and yet again I'm just transferred from the one to the other and NO ONE can assist in getting this matter resolved. If this is not resolved, I will escalate this matter to the Ombudsman and NCR for further investigation and false information that this bank have against my name! This is totally unacceptable that Nedbank can just change an over draft account to a mortgage. This is *****.
0 replies
29 months ago
Poor Service from Makro Cape Gate - Returns Department
I've purchased a Karcher Foam Nozzle from Makro Cape Gate in October 2023. After the 1st use of the item, I could not use it again. I took it back to Makro and they advised that they would need to send the item back to the supplier to check. After numerous of follow ups from my side , I was informed that Karcher will repair the item BUT I would need to pay for the repairs and if not then a rejection fee will also applies !!! So where is the 2 year warranty on their products as per their policy ?? This is a factory fault, because the unit does not want to fit into the pressure washer due to the yellow piece of the foam nozzle staying behind in the pressure washer. Which can cause damage to the pressure washer itself. Until today , 20th November 2023 NO FURTHER RESPONSE RECEIVED FROM Karcher or Makro as to when I will be refunded or the item will be swopped with a new foam nozzle. This is such bad service , and I will NEVER buy any Karcher products due to this poor service. Also I've been waiting on Keenan and Athandiwe to get back to me on this, sending emails daily with just no response. I want my money back immediately , because I've paid for an item which faulty and will not loose that money due to this outrages poor service from Makro.
73 replies
29 months ago
Karcher 2 Year Warranty - Not applicable they lying and not adhere to their promise
I've purchased a Karcher Foam Nozzle from Makro Cape Gate in October 2023. After the 1st use of the item, I could not use it again. I took it back to Makro and they advised that they would need to send the item back to the supplier to check. After numerous of follow ups from my side , I was informed that Karcher will repair the item BUT I would need to pay for the repairs and if not then a rejection fee will also applies !!! So where is the 2 year warranty on their products as per their policy ?? This is a factory fault, because the unit does not want to fit into the pressure washer due to the yellow piece of the foam nozzle staying behind in the pressure washer. Which can cause damage to the pressure washer itself. Until today , 20th November 2023 NO FURTHER RESPONSE RECEIVED FROM Karcher or Makro as to when I will be refunded or the item will be swopped with a new foam nozzle. This is such bad service , and I will NEVER buy any Karcher products due to this poor service.
56 replies
31 months ago
Planet 42 / Poor Service
I've been a valued customer since Apr 2022, paid every month without missing a payment. On the 5th September I've informed Planet that I can no longer afford the instalment and therefore need to return the Rent to Own vehicle. Not receiving any response from them, daily follow up mails send with just no reply. On the 15th September I received their reply that they acknowledge my cancellation. And request some information from me on the vehicle. Until today after numerous of follow ups, I called them and was informed that they haven't received any email with the necessary information/documentation. I informed the lady that I will not accept any instalment at the end of October seeing that I've informed them already on the 5th Sep that I would like to cancel. I am very disappointed in the current service that I'm receiving from them. Because ever since we received the vehicle I did not had any problems with Planet, but now that I need to return the vehicle as I'm allowed to and as per my contract they just take their time to respond. Normally they were very quick on responding, but when you would like to cancel then they just ignore the fact that you need to get hold of them. Today is the 18th Sep, and I will not accept any instalment to be deducted at the end of October, because Planet was notified in advance on the 5th Sep about the Cancellation.
131 replies
40 months ago
No receiving any Customer Service from Wesbank regarding urgent matter!
Struggling with Wesbank to review my vehicle finance account as the interest pm to the current arrear amount is almost increasing by R2000 pm even though additional payment are made to catch up on the arrears. Not getting any assistance from Wesbank to urgently resolve this matter. Sent emails to them with no reply. The amount is not decreasing and is a huge concern to me.
264 replies
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5 Star
1 (2.7777777777777777%)
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0 (0%)
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0 (0%)
2 Star
5 (13.88888888888889%)
1 Star
30 (83.33333333333333%)