macro cape gate
1|8 reviews
A
Anonymous
1 reviews | Active since Member
20 Feb 2025, 10:30
Makro Cape Gate - Shocking Customer Service from Returns Department
In the beginning of 2024 I bought a Proline Laptop for my daughter from Makro Cape Gate. Ever since then this laptop is giving problems. I've now returned it to them for the 4th time, insisting that I need a refund on this laptop because its faulty. Keenan from the Returns department promised to take this into his own hands and ensure that this matter gets resolved asap. Since the 5th Feb 2025 when the laptop was taken back AGAIN to Makro, I did not receive any communication from Keenan up until now. Phoning several times, leaving him messages which he never returns. This is totally unacceptable Customer Service from a Senior. I have explained to Keenan and the other staff at Makro Cape Gate Returns department that this is critical and I need my refund on this laptop ASAP. My daughter is Homeschooling and did not touch her work for Jan and February because of this faulty laptop ! This is totally unacceptable that such service is received. Today 20/02/2025 I have called Marko Cape Gate Reception and again NO Manager available to assist with this matter , also no Keenan to be found. Everytime no one can be reached, I have to drive all the way from Paarl to Cape Gate only to be told, "Oh mam, we need to look into this bla bla bla" the same story all the time. They then go to the back and take their sweet time , whilst the customer is standing and waiting at the counter for them to come back. This is the worse service I've ever experienced. There is no urgency towards this case now going on for a whole YEAR.
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Anonymous's updateReviewer Update
26 Feb 2025, 07:17 I contacted Marko Cape Gate on the 25th Feb and eventually got through to Keenan.
He did not seem to know what was happening with the matter and said that he would investigate and give me a call back the same day by the latest 16:00pm.
Today is the 26th of Feb, and I'm still waiting on his call back.
I've said to him that I never received a message to state that the laptop was sent to the service provider, I only received the message on the 5th February that the laptop was booked in.
ONLY YESTERDAY after I phoned him, did I receive a message saying that the laptop was sent to the service provider !!!!
So Keenan was sitting with the laptop from the 5th February and did not prioritize this matter as he promised to do.
Very rudely on the call Keenan said to me that JNB is not around the corner and it will take 21 days for this to be resolved. So I'm not sure now when the 21 days are starting, because he only sent the laptop to the Provider on the 26th Feb.
This is shocking service , the worst service I've ever experienced from a store.
So I assume the client needs to call in again, sit for at least an half an hour on the call waiting on Keenan's feedback.
I want a refund on this laptop !! It is totally unacceptable that I need to struggle for more than a year back and forth with the Makro team.
He did not seem to know what was happening with the matter and said that he would investigate and give me a call back the same day by the latest 16:00pm.
Today is the 26th of Feb, and I'm still waiting on his call back.
I've said to him that I never received a message to state that the laptop was sent to the service provider, I only received the message on the 5th February that the laptop was booked in.
ONLY YESTERDAY after I phoned him, did I receive a message saying that the laptop was sent to the service provider !!!!
So Keenan was sitting with the laptop from the 5th February and did not prioritize this matter as he promised to do.
Very rudely on the call Keenan said to me that JNB is not around the corner and it will take 21 days for this to be resolved. So I'm not sure now when the 21 days are starting, because he only sent the laptop to the Provider on the 26th Feb.
This is shocking service , the worst service I've ever experienced from a store.
So I assume the client needs to call in again, sit for at least an half an hour on the call waiting on Keenan's feedback.
I want a refund on this laptop !! It is totally unacceptable that I need to struggle for more than a year back and forth with the Makro team.
A
Anonymous's update26 Feb 2025, 07:17
Reviewer Update
I contacted Marko Cape Gate on the 25th Feb and eventually got through to Keenan.
He did not seem to know what was happening with the matter and said that he would investigate and give me a call back the same day by the latest 16:00pm.
Today is the 26th of Feb, and I'm still waiting on his call back.
I've said to him that I never received a message to state that the laptop was sent to the service provider, I only received the message on the 5th February that the laptop was booked in.
ONLY YESTERDAY after I phoned him, did I receive a message saying that the laptop was sent to the service provider !!!!
So Keenan was sitting with the laptop from the 5th February and did not prioritize this matter as he promised to do.
Very rudely on the call Keenan said to me that JNB is not around the corner and it will take 21 days for this to be resolved. So I'm not sure now when the 21 days are starting, because he only sent the laptop to the Provider on the 26th Feb.
This is shocking service , the worst service I've ever experienced from a store.
So I assume the client needs to call in again, sit for at least an half an hour on the call waiting on Keenan's feedback.
I want a refund on this laptop !! It is totally unacceptable that I need to struggle for more than a year back and forth with the Makro team.
He did not seem to know what was happening with the matter and said that he would investigate and give me a call back the same day by the latest 16:00pm.
Today is the 26th of Feb, and I'm still waiting on his call back.
I've said to him that I never received a message to state that the laptop was sent to the service provider, I only received the message on the 5th February that the laptop was booked in.
ONLY YESTERDAY after I phoned him, did I receive a message saying that the laptop was sent to the service provider !!!!
So Keenan was sitting with the laptop from the 5th February and did not prioritize this matter as he promised to do.
Very rudely on the call Keenan said to me that JNB is not around the corner and it will take 21 days for this to be resolved. So I'm not sure now when the 21 days are starting, because he only sent the laptop to the Provider on the 26th Feb.
This is shocking service , the worst service I've ever experienced from a store.
So I assume the client needs to call in again, sit for at least an half an hour on the call waiting on Keenan's feedback.
I want a refund on this laptop !! It is totally unacceptable that I need to struggle for more than a year back and forth with the Makro team.