ME
Macro Electronics
Unclaimed Business
ME
Macro Electronics
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Macro Electronics
Macro Electronics has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Macro Electronics across 30 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCD
Chris D
1 reviews | Active since Jan 2020
13 Mar 2026, 05:32
Shocking customer service
Very poor customer service. Do not expect this company to be accommodating in the least. I am also to blaim. If it is only for the fact that i didnt open my package in the first 14 days. But because of that, Macro is not prepared to accommodate me for receiving a two pack of sd cards which was supposed to be 512 gig each and ended being 512 mb! I paid a whopping R798 for two 512 mb. And because i didnt report it in the designated time frame. Sorry for you mr du Preez we are not able to help you AT ALL. I admit that i opened it long after i received them. That was when i needed them. But for Macro to not even come to the table and reimburse me even just for one of the cards. I mean it was 512GIG!!!! X2
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Chris D
1 reviews | Active since Jan 2020
13 Mar 2026, 05:32
Shocking customer service
Very poor customer service. Do not expect this company to be accommodating in the least. I am also to blaim. If it is only for the fact that i didnt open my package in the first 14 days. But because of that, Macro is not prepared to accommodate me for receiving a two pack of sd cards which was supposed to be 512 gig each and ended being 512 mb! I paid a whopping R798 for two 512 mb. And because i didnt report it in the designated time frame. Sorry for you mr du Preez we are not able to help you AT ALL. I admit that i opened it long after i received them. That was when i needed them. But for Macro to not even come to the table and reimburse me even just for one of the cards. I mean it was 512GIG!!!! X2
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fatimah D
1 reviews | Active since Jan 2020
13 Jan 2026, 14:25
Pathetic customer service
I called there contact center 6 times to cancel online order and they never canceled it. Then I was promised a call back from a team lead and still no call back. It was escalated twice and still no cancelation. This service is ridiculous. There communication throughout the process was pathetic. I canceled my item 3 times and the only communication I got was that it was shipped to the courier. Why would you ship a canceled item? Its been almost a month and still i haven't received my money back either. They make promises and cant keep up with it.
Helpful (0)
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fatimah D
1 reviews | Active since Jan 2020
13 Jan 2026, 14:25
Pathetic customer service
I called there contact center 6 times to cancel online order and they never canceled it. Then I was promised a call back from a team lead and still no call back. It was escalated twice and still no cancelation. This service is ridiculous. There communication throughout the process was pathetic. I canceled my item 3 times and the only communication I got was that it was shipped to the courier. Why would you ship a canceled item? Its been almost a month and still i haven't received my money back either. They make promises and cant keep up with it.
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Shudufhadzo M
1 reviews | Active since Jan 2020
25 Nov 2025, 10:34
Great quality
I got my smog electronic set from here they are still pushing and in good condition . #blackfriday
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Shudufhadzo M
1 reviews | Active since Jan 2020
25 Nov 2025, 10:34
Great quality
I got my smog electronic set from here they are still pushing and in good condition . #blackfriday
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Bongiwe M
1 reviews | Active since Jan 2020
13 Aug 2025, 21:29
Makro has been holding my brand new laptop for 2 weeks with no updates
I'm completely disappointed and frustrated with makros service. It's been two weeks since I've sent my laptop I for repairs and I have sent emails and u still haven't received not updates whatsoever. Emails are ignored whenever I try to follow up the stuff they are rude and show no remorse for inconvenience caused.This laptop is brand new not even 5 months old and yet it already has a fault and I have missed deadlines.This delay is affecting my academic work because I don't have a laptop to use and Makro shows no urgency regarding the issue and they are not even producing basic feedback.
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Bongiwe M
1 reviews | Active since Jan 2020
13 Aug 2025, 21:29
Makro has been holding my brand new laptop for 2 weeks with no updates
I'm completely disappointed and frustrated with makros service. It's been two weeks since I've sent my laptop I for repairs and I have sent emails and u still haven't received not updates whatsoever. Emails are ignored whenever I try to follow up the stuff they are rude and show no remorse for inconvenience caused.This laptop is brand new not even 5 months old and yet it already has a fault and I have missed deadlines.This delay is affecting my academic work because I don't have a laptop to use and Makro shows no urgency regarding the issue and they are not even producing basic feedback.
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Mihlali D
1 reviews | Active since Jan 2020
19 Apr 2025, 10:35
Macro online shopping is the pits
I am so disappointed by the service I got from macro, literally a week ago I purchased an iPhone se and an iPhone charger only received one order and no communication of the iPhone I purchased the date they said it would be delivered has passed. When I try to send an email they just say the will review the matter with no further action taken. A lawsuit must be filled against Macro as this is unacceptable because why encourage people to order online if you are just going to **** them.
Helpful (0)
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Mihlali D
1 reviews | Active since Jan 2020
19 Apr 2025, 10:35
Macro online shopping is the pits
I am so disappointed by the service I got from macro, literally a week ago I purchased an iPhone se and an iPhone charger only received one order and no communication of the iPhone I purchased the date they said it would be delivered has passed. When I try to send an email they just say the will review the matter with no further action taken. A lawsuit must be filled against Macro as this is unacceptable because why encourage people to order online if you are just going to **** them.
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Replies (0)P
Peggy
1 reviews | Active since Jan 2020
20 Mar 2025, 11:37
We bought a 2 plate gas burner (Boko) from Macro online last month
We bought a 2 plate gas burner (Boko) from Macro online last month.On the adverti*****t, the 9kg gas cylinder was grey in color, but the gas cylinder that we received is blue. I just feel that Macro is misleading online shoppers. They should be transparent and give the correct information on what it is that's for sale. The gas outlets do not accept the blue gas canister in exchange but fill it up at an added charge. Even though it is a good price for the product and it works well, we are disappointed and would probably not have purchased it if we knew beforehand that the gas cylinder is blue and not accepted at Gas Outlets.
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Peggy
1 reviews | Active since Jan 2020
20 Mar 2025, 11:37
We bought a 2 plate gas burner (Boko) from Macro online last month
We bought a 2 plate gas burner (Boko) from Macro online last month.On the adverti*****t, the 9kg gas cylinder was grey in color, but the gas cylinder that we received is blue. I just feel that Macro is misleading online shoppers. They should be transparent and give the correct information on what it is that's for sale. The gas outlets do not accept the blue gas canister in exchange but fill it up at an added charge. Even though it is a good price for the product and it works well, we are disappointed and would probably not have purchased it if we knew beforehand that the gas cylinder is blue and not accepted at Gas Outlets.
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Replies (0)MB
Madelyn B
1 reviews | Active since Jan 2020
18 Nov 2024, 09:45
MACRO NEW MARKET NOT REPLACING A FAULTY FRIDGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We bought a Defy double door fridge from them in August. it was Delivered on the 26 August 2024. No dolly to bring it in so they dropped it on the back end....... We had it for about 2 weeks and it started making a noise. Then one night the noise was so loud it sounded as if there was a tractor in our kitchen, we had to switch off the fridge. We phoned Macro and they said that they will log a call and send a technician out. BUT What we were told by a guy names Kevin and a old lady that worked there told us that if there is anything wrong with the fridge, they will replace it. The technician came out from Defy Kevin and some other dude. First tried telling us there is nothing wrong. Opened the back fiddled a bit and left. A night later it made the same noise, and I filmed it. Sent it to Lucky from Defy. He came back. This time opened our deepfreeze, unpacked it and told us to boil the kettle. He opened something at the bottom of the deepfreeze poured the boiling water in there saying they are defrosting the deepfreeze. Closed it up and left, the noise stopped. Now we see there is a huge crack in the deepfreeze on the inside of the freezer, we saw this yesterday. I phoned them now and get told they going to do nothing about it as it is customer negligence. It is their policy......... I see it as their policy it to do the customers in. I think for the money we paid it, it should be exchanged and not told it is my fault that there is a crack. So I R12'000 for a " new fridge " that made a noise and is now cracked and Macro said sorry not our problem!! I honestly think this is disgusting service from their side. if we were told the truth when we bought this white elephant, we would have gone somewhere else. This fridge has given us nothing but trouble from day one and we have been given the run around.
Helpful (0)
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Madelyn B
1 reviews | Active since Jan 2020
18 Nov 2024, 09:45
MACRO NEW MARKET NOT REPLACING A FAULTY FRIDGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We bought a Defy double door fridge from them in August. it was Delivered on the 26 August 2024. No dolly to bring it in so they dropped it on the back end....... We had it for about 2 weeks and it started making a noise. Then one night the noise was so loud it sounded as if there was a tractor in our kitchen, we had to switch off the fridge. We phoned Macro and they said that they will log a call and send a technician out. BUT What we were told by a guy names Kevin and a old lady that worked there told us that if there is anything wrong with the fridge, they will replace it. The technician came out from Defy Kevin and some other dude. First tried telling us there is nothing wrong. Opened the back fiddled a bit and left. A night later it made the same noise, and I filmed it. Sent it to Lucky from Defy. He came back. This time opened our deepfreeze, unpacked it and told us to boil the kettle. He opened something at the bottom of the deepfreeze poured the boiling water in there saying they are defrosting the deepfreeze. Closed it up and left, the noise stopped. Now we see there is a huge crack in the deepfreeze on the inside of the freezer, we saw this yesterday. I phoned them now and get told they going to do nothing about it as it is customer negligence. It is their policy......... I see it as their policy it to do the customers in. I think for the money we paid it, it should be exchanged and not told it is my fault that there is a crack. So I R12'000 for a " new fridge " that made a noise and is now cracked and Macro said sorry not our problem!! I honestly think this is disgusting service from their side. if we were told the truth when we bought this white elephant, we would have gone somewhere else. This fridge has given us nothing but trouble from day one and we have been given the run around.
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Replies (0)RO
Riaan O
1 reviews | Active since Jan 2020
5 Nov 2023, 19:09
Quick to let me pay, warranty is non existing
Bought an washing machine with an so called warranty after trying numerous times to get the technician out they are busy for more than a month. We are still without an washing machine an no technicians available in the near future
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Riaan O
1 reviews | Active since Jan 2020
5 Nov 2023, 19:09
Quick to let me pay, warranty is non existing
Bought an washing machine with an so called warranty after trying numerous times to get the technician out they are busy for more than a month. We are still without an washing machine an no technicians available in the near future
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