Extremely bad service... In fact. NO SERVICE.

So here we are yet again...

After my initial complaint about the non service we received from your company regarding a trampoline we bought from Macro online, in April, and the extremely bad quality of that product (breaking springs within 3 weeks of purchase and frame tearing etc,), then the back and forth and you guys only offering us 5 new springs after we told you we have springs breaking daily, you guys at last got with the programme and replaced the entire trampoline. That happened on 23 June 2023, way after it was first reported.

Happy to have been helped we had high hopes... Which did not last long! The new trampoline frame started tearing within a week and springs started breaking almost immediately afterwards. So, we immediately started to try and report it, to Bounce King, from whom we have NOT YET HAD ONE SINGLE REPORT, AND NEITHER FROM MACRO!!! We had phoned, emailed, requested call backs, everything and as I am sitting here typing, NOT ONE single person has tried to reach out to us.

We are talking 2 trampolines broken to the point of them being unsafe, in JUST LESS THAN 4 MONTHS!!!

I reiterate my previous rating, we had to borrow money to be able to buy this trampoline. It is ONLY MY 12 YEAR OLD daughter using it... We have had to use old springs, given to us just in order to keep the poor child jumping.

I can not express my EXTREME DISSAPOINTMENT, not only in Macro, who still seemed to want to help the first time round, but your absolute silence since the second one started falling apart, it very disheartening. Even if you guys do now suddenly decide to pop up for help, the bitterness of this situation, will surely leave a very bad taste for a LONG time to come...

The DISSAPOINTMENT and regret is torture. I expected more from a massive company like Macro.

NO we do not want a replacement!!!!! After all is said and done, we will ONLY be satisfied, no, we EXPECT to be refunded.