After sales services in no excisting

Mac Spars a suppler of fridge equipment in Krugersdorp has got no care for there customer and only want money.<br> <br> I placed and order with them and even took photos of the items i needed to make sure get the right items.<br> Before confirming my perches i called the sales representative to confirm if the items get delivered and are incorrect they are more that happy to refund my money.<br> <br> So placed the order and the items get delivered to my house and they are the incorrect items .<br> The sales representative call me to check on the items and i tell him they are the incorrect and i will be returning they and he said that that is fine.<br> When i call to say im going to be coming through to return the items Mac Spares say they do not accept returns or give refunds , after i confirmed that it is possible if the items are incorrect.<br> I asked the lady if there calls are recorded so that they can confirm that there sales representative assured me that this can be done , she just told me that , that was too many call to go back to an listen too.<br> So what is the point then if they record the call and not willing to go back on them to confirm there mistake and take responsibility for it and give me a refund