Made by Artisans - Refund Nightmare!

What kind of business is this? I ordered a baby swim nappy (R210) and paid R95 delivery. The product was delivered promptly, however, the garment was poorly made and the fabric (red and white stripe) appeared that the red colour had "bled" into the white. I immediately completed the online form and informed Made by Artisans of my disatisfaction with the product and that I wanted a refund. The sales assisstand Lericia Ford informed me that I would have to pay another R95 courier fee to return the product. I refused. She then reduced the courier fee to R75. I again refused and theatened to resort to social media if I did not recieve a refund. Lericia then agreed that I could return the product without paying an additional fee and upon inspection of the garment they might give a refund. I provided my banking details as requested. The courier arrived on Monday 15 Aug and my son gave the driver the product which he put into a sealed courier bag. Later that day I received an email from Lericia informing me that the courier would collect the product the following day i.e. on Tuesday 16 Aug and that I must provide the courier with 4 x copies of the weighbill. As soon as I received this communication I emailed Lericia to tell her that the courier had already collected the garment the previous day i,e, on Monday 15 Aug (the day before receiving her email) and therefore the weighbill was not duplicated as she had instructed. I heard nothing further. I then recieved an email from Lericia on 23 Aug stating that she was still waiting for the parcel to be returned by the courier. I emailed her to say that the product had been collected 10 days earlier and that she must follow up with the courier since there was no excuse not to refund my money. I have not heard from her since. I again emailed Lericia on Friday 26 Aug and told her if I had not heard from her by c.o.b. that I would resort to social media. Needless to say I did not hear from her. I would like to warn others that Made by Artisans is not like other reputable online businesses that provide quick and easy refunds. My experience with this online business has been a nightmare! You've been warned!