BAD SERVICE.... ROBBED OF MY MONEY!!!

I booked for weekend away for my Mom’s birthday and it was confirmed weeks before, a week prior to the date I called just to ensure that all is still well, I was told that the weekend is fully booked and they can not accommodate me... 1. I paid full amount 2. I booked a month before No one bothered to contact me and let me know, had I not phoned to confirm, I would have gone there on a Saturday morning only to be sent back home!! Well, they offered me a place around PTA East, the place was R800 cheaper than the original place, far from Cullinan, ended up spending only 1night. Didn’t feel like I was out, it’s only 23km from my house... LINDA , the lady I constantly communicated with, indicated that they will refund me the extra money I paid. Since Oct, Iv been sending her emails, calling her, and all she made were excuses to refund me. If it’s not the system it’s the finance lady, if not that it’s some staff member faking her dad’s death... those are excuses I got. To this day I have not been refunded my R800 and she has since decided to stop communicating with me... She does not answer my emails, refused to take my matter higher, not answering my calls and won’t give me the contact details of her superiors...